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HareBrain's avatar
HareBrain
Tutor
Apr 28, 2022

Armor Renewal Issues on ORBI RBR750

I believe I have been extremely patient with Netgear resolving my issue with my activation of my auto renewal of Armor on my ORBI RBR 750.  My one year subscription expired on 3/27/22 and my credit c...
ChristineT's avatar
ChristineT
NETGEAR Employee Retired
Apr 28, 2022

Hello HareBrain,

 

plemans - Thanks for calling this to our attention! I'm on the case. 

 

I'll take a look at the case notes and see what the hold up is and see if I can clear the path for an immediate resolution.

 

HareBrain I truly appreciate your patience and allowing the NETGEAR Community to lend a helping hand! I'll be back in touch once I have an update.

 

Best,

Christine

  • HareBrain's avatar
    HareBrain
    Tutor
    May 06, 2022

    Thanks Christine for working on trying to get this issue corrected.

     

    I did get an email from Netgear last Friday stating that the issue had been resolved.  I checked and reported that there was no change in the Orbi app, router, VPN client or Antivirus software.  The only thing that changed was that armor.netgear.com subscription now shows that I do not have a subscription and to either enter an activation code or to buy.

     

    Received a response from Netgear on last Friday to check again over the next few days and it should activate.

     

    Checked on Monday 5/2/22 - no changes in the status.  Added a note to the support ticket.

     

    Checked on Tuesday 5/3/22 - again no change in status.  Added another note to the ticket.

     

    Checked today 5/6/22 - still no change in status.  Tried to add a note to the support ticket but would not let me save the note.  Not sure why I could not add another note.

     

    A little surprised that have not had a response from Netgear from the notes added this past Monday and Tuesday.

     

    Larry

     

    • ChristineT's avatar
      ChristineT
      NETGEAR Employee Retired
      May 09, 2022

      Hello HareBrain ,

       

      Please forgive the delay in responding to this message! I'm checking into this again now for you.

       

      Best,

      Christine

      • HareBrain's avatar
        HareBrain
        Tutor
        May 09, 2022

        Thank you Christine.

        Just an update - this weekend something happened and lost ability to connect to my router from either the Orbi app or through a web browser. After several attempts to reboot/power cycle the router (and satelites), I ended up doing a factory reset on the router and reconfiguring it to the original settings.

         

        Good news was that I can now access my router, the bad news is nothing has changed with the Armor subscription.

         

        Larry