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Forum Discussion
Armor Renewal Issues on ORBI RBR750
I believe I have been extremely patient with Netgear resolving my issue with my activation of my auto renewal of Armor on my ORBI RBR 750. My one year subscription expired on 3/27/22 and my credit c...
Thanks Christine for working on trying to get this issue corrected.
I did get an email from Netgear last Friday stating that the issue had been resolved. I checked and reported that there was no change in the Orbi app, router, VPN client or Antivirus software. The only thing that changed was that armor.netgear.com subscription now shows that I do not have a subscription and to either enter an activation code or to buy.
Received a response from Netgear on last Friday to check again over the next few days and it should activate.
Checked on Monday 5/2/22 - no changes in the status. Added a note to the support ticket.
Checked on Tuesday 5/3/22 - again no change in status. Added another note to the ticket.
Checked today 5/6/22 - still no change in status. Tried to add a note to the support ticket but would not let me save the note. Not sure why I could not add another note.
A little surprised that have not had a response from Netgear from the notes added this past Monday and Tuesday.
Larry
Hello HareBrain ,
Please forgive the delay in responding to this message! I'm checking into this again now for you.
Best,
Christine
Thank you Christine.
Just an update - this weekend something happened and lost ability to connect to my router from either the Orbi app or through a web browser. After several attempts to reboot/power cycle the router (and satelites), I ended up doing a factory reset on the router and reconfiguring it to the original settings.
Good news was that I can now access my router, the bad news is nothing has changed with the Armor subscription.
Larry
Hello HareBrain ,
Thanks for the update! In our system, I do see the "Active" Armor subscription but will need to reach out to our engineers to see why you're not seeing the same on your end. I believe a factory reset could complicate an active subscription but let me dig a little further after your most recent update.
Best,
Christine
Just checking in! I have requested an update from our engineering team and hope to have an answer for you a little bit later today.
Thanks again for your patience!
Kind Regards,
Christine
I hope you're doing well! I have just received an update from our Support and Engineering teams that they were able to sync the subscription and restart it as of today.
Can you please let me know if you can now see Armor applied to your system?
Many thanks,
Christine
Thank you Christine.
It looks like last night the Armor activated on my router and the VPN and Antivirus software is now working.
I will add comment to the ticket and close it.
Again, thanks for your assistance in getting this resolved.
Larry