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Forum Discussion
Armor Renewal Issues on ORBI RBR750
I believe I have been extremely patient with Netgear resolving my issue with my activation of my auto renewal of Armor on my ORBI RBR 750. My one year subscription expired on 3/27/22 and my credit c...
I hope you're doing well! I have just received an update from our Support and Engineering teams that they were able to sync the subscription and restart it as of today.
Can you please let me know if you can now see Armor applied to your system?
Many thanks,
Christine
Hello, I have opened the following case for the below issues (46988555) and have called in multiple times to support only to be disconnected once I explain my issues.
Background-
I am a new customer to Netgear Armor as of 2/7/2023 and have the following issues:
>I am unable to access Armor settings on the Orbi router interface (GUI). The Armor tile states "Enabled" but is inactive when clicked. No error code presented. I need to access to configure functionality.
>I am unable to send links from Netgear/Armor website to mobile devices for Bitdefender install via email. The email never arrives.
>I am getting the error code "ARM-PYMT-EXP" when trying to access Armor in the ORBI app on my iPhone, so it appears that Armor is not fully activated. Gives the status "updating Armor" for the last two days.
>I have two router systems appearing under my routers on the Netgear/Armor website. The RBR20 is no longer active and needs to be removed. Only the RBR750 should be present.
I am very concerned over these issues as it is useless if I cannot access to configure Armor properly. Please advise on how I can get these resolved ASAP, or how I can get a refund of the annual fee.
Many thanks in advance!