Orbi WiFi 7 RBE973
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Re: Armor Says Expired But Has Active Dates Listed

Ridenslide
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Armor Says Expired But Has Active Dates Listed

Armor continues to fail to protect us. It worked fine until we renewed and now all of a sudden it constantly says it is expired even though somehow it updated the dates of the subscription to reflect the new expiration dates. Somehow there's a disconnect and no troubleshooting steps are helping at all. There was a payment issue at first where Netgear charged us twice and had to remove one charge from the account. Now they removed the one charge and for some reason we are here with this mess. Idk what to do. I need this security for my partner's job and without it he loses money. This isn't ok. It needs to be fixed. I've tried reaching out and nobody is any help at all. I've got all the screenshots etc. But for privacy reasons won't share them just to anyone out in the open. We can see the transaction was finalized and they did take the money. We have a full receipt for it too. Yet here we are now. Things were fine then suddenly they're not. I'm freaking out because everything literally everything is now at risk on our network and it's not ok. It only lets me attach a singular screenshot for whatever reason, but you'd also see the expiration date is not until 2023.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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Ridenslide
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Re: Armor Says Expired But Has Active Dates Listed

Issues are corrected and everything seems to be working well again. Thanks.

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Re: Armor Says Expired But Has Active Dates Listed

You might do better here:

 

What is the NETGEAR Armor Bitdefender Total Security feature? | Answer | NETGEAR Support

 

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge. When it comes to your RBR50, your question is about an Orbi device which is very different technology from the Nighthawk WiFi Routers covered here.


You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:


Orbi - NETGEAR Communities

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Ridenslide
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Re: Armor Says Expired But Has Active Dates Listed

Issues are corrected and everything seems to be working well again. Thanks.
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