I've received a notification email from Netgear saying that my Armor subscription for my RAX50 was coming to renewal date soon (19-Oct-2022).
My product (the only Netgear one I have) is fully registered on my Netgear account and onboarded on the Nighthawk App, and they say:
"For Armor or Smart Parental Control
Open your Orbi or Nighthawk app and go to Menu, click on My Subscriptions, followed by Subscription."
However:
1- When I open the Nighthawk APP, 'My Subscriptions' doesn't appear on the menu, nowhere to be seen.
2- When I go to Settings -> Security, it only offers me to Activate a Trial !
3- When I go through the Web Support page it does confirm that my Subscription is Active for this product
Now getting yo the best thing, I want to manage this subscription and it says that I must go through the app to do it but as explained above I can't !!
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To view your NETGEAR Armor subscription plan:
Launch the Orbi or Nighthawk app on your mobile device.
Enter your NETGEAR account credentials and tapSign in.
Tap the home icon in the upper-left corner of the screen.
TapSettings.
TapSecurity. The Security page displays your current Armor subscription status and expiration date.
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Now the big final, if I want to contact the Support Team I need to purchase a support contract!
So basically I am paying for a subscription that I can't manage, that doesn't seem to be 'online/active' on my device, and must PAY to obtain Support here!
---> Is this a joke??
Anyone got the same issue and could provide me with some advice?
