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Forum Discussion
Armor Subscription not Showing APP
Hi Netgear Community, I've received a notification email from Netgear saying that my Armor subscription for my RAX50 was coming to renewal date soon (19-Oct-2022). My product (the only Netgear o...
I have the same issue where I cannot activate Armor on my Orbi RBR750 despite showing an active subscription.
When I exhaust all options and try the contact shown by FURRYe38 which is:
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription serviceThere is no way to contact support for a subscription service.
From the Orbi APP if I go to Home then My Subscriptions it shows an active subscription set to auto renew in May 2023. If I go to Home > Settings > Security > I cannot enable Armor nor can I launch Armor. In the middle of the screen, it shows the Shield with a green check mark and says Updating Armor. If I go to the main screen and select Security I get an error that say, " We're sorry. Something went wrong with the Armor subscription status update. We keep ....."
Any thoughts?