Armor Support R8000

[thwooldr]

I just installed the Security Software Armor Free Trial/Eval. I have several support related issues. I can't find support for the armor product. Please advise if this product is features technical support.

Issues:

Q1:Devices that are on my network are not reconized by the Armor Security Software?

Q2:Where are the features in the Armor package that controls access or Armor features All i found was a list of the devices it did find no control menu?

Thanks

Wink

[FURRYe38]

Please post about this in the Armor app forum:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor

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@thwooldr wrote:

I just installed the Security Software Armor Free Trial/Eval. I have several support related issues. I can't find support for the armor product. Please advise if this product is features technical support.

Issues:

Q1:Devices that are on my network are not reconized by the Armor Security Software?

Q2:Where are the features in the Armor package that controls access or Armor features All i found was a list of the devices it did find no control menu?

Thanks

Wink

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[DexterJB]

Hi @thwooldr, welcome to the community! You can check on the links below for an overview or explanation on some of the Armor features.

Why doesn’t my device immediately display on the Devices page in the NETGEAR Armor platform?

https://kb.netgear.com/000059457/Why-doesn-t-my-device-immediately-display-on-the-Devices-page-in-th...

What is NETGEAR Armor device detection and how does it work?

https://kb.netgear.com/000059522/What-is-NETGEAR-Armor-device-detection-and-how-does-it-work

What features does NETGEAR Armor offer?

https://kb.netgear.com/000059435/What-features-does-NETGEAR-Armor-offer

What kind of URLs does NETGEAR Armor block?

https://kb.netgear.com/000059439/What-kind-of-URLs-does-NETGEAR-Armor-block

How often does NETGEAR Armor run a vulnerability scan?

https://kb.netgear.com/000059456/How-often-does-NETGEAR-Armor-run-a-vulnerability-scan

How is NETGEAR Armor different from an anti-virus software?

https://kb.netgear.com/000059436/How-is-NETGEAR-Armor-different-from-an-anti-virus-software

What type of vulnerabilities does NETGEAR Armor protect me from?

https://kb.netgear.com/000059438/What-type-of-vulnerabilities-does-NETGEAR-Armor-protect-me-from

Let me know if you have more questions.

Dexter

[thwooldr]

Ok well thanks for the facts link. None of these answered the questions but at least i have the support offered by this product. I had to disable the armor product as it blocked odd legit sites only. Blocking sites and distributing the virus software apears to be the only features of the new FW. So i restored back to the previous FW. Restore kept the Armor app disabled but did not remove the service from the Netgear FW. As the Armor service uses 3/4 of the routers CPU it renders the R8000 near unuseable. So i will replace the NetGear R8000 with another router... I do not recomend using Armor on the NetGear R8000. Very Flustrating... 

[Orbi-Roc]

Hi @thwooldr - Just out of curiosity, how were you able to determine that the Armor service was using 3/4 of the router's CPU, even afte disabling it?

[WinkEye]

I monitor all traffic and bandwidth with Network Instruments Packet analyzer. The amount consumed with Armor was higher, but after turning it off it never returned to 650 mbs. I even tried to downgrade the fw. No success. You can also see the speed changes with speed test if you have a good benchmark server. Thanks for all the time you spent on the support. Best back..

[Orbi-Roc]

Thank you for that @WinkEye , much appreciated. I still would like to know how you were able to measure the router's CPU usage. You stated in your earlier post that Armor gobbles up 3/4 of the router's CPU. I would sure like to know how you did that and see if I can replicate this at my end. Thanks for your help.

[thwooldr]

A packet anayzer on your network gives you the ability to monitor all devices, as in routers, pcs, smart devices, switches, servers and network segemnts as in LAN, WAN, Vlan, VPN traffic. With Network Instruments you can also generate and drive traffic, in this case to saturation. Allows you to see the devices true throughput. Tracking this over time gives you a bench mark. Then you can set alarms to trigger on limits you set, such as precentage of max, Ex: so if your connection is 100mbs and devices are using 100 % your limits is reached and you can look to see who, when and why based on logs, NI has a expert mode that uses industry best practices to analize your data such as connection dynamics for down stream traffice stats like bottle necks. That flags offending devices. Also you can set alarms on test fails or pass of thru put. There are many other packet analyzers than NI but i am not sure what features they have as i have used NI for over 20 years. Fing makes a nice box 2 flavors, that tests some of the same net specs and sends alarms. It also has a WIP( wireless internet protection ) service that uses brodcast jamming tools as a security service. However the deployment it self has a bandwidth overhead that requires monitoring to avoid speed loss where as NI is near zero but can cost 10k with all the bells. Networks are very  vulnerable these days. Evil twin and MIM attacks make your network simular to leaving your wallet, keys to everything, titles, passwords, life savings and future income on the front lawn at night. Most devices have huge flaws that are well published and the mfgs, protected by EULA meaning you understand they make mistakes. So its smart to run a tight ship. Networks and devices are not safe. Sad but true!