Armor Will Not Accept My Credit Card Info For 35% In-App Discount

[Fungineering]

Hey gang,

Just set up my RBK50 and noticed that there's currently a 35% off promotion for a year subscription but when I enter in my detail it keeps saying I am using invalid credit card details (I've quadruple checked) and since there's no other way to pay within the app (such as Paypal) and the armor35 promo code doesn't work with Bitdefender if you Buy Now through subscriptions it's pretty much not going to happen which is a shame.

Maybe it's region-locked? I'm in Canada but I am given regional pricing in CAD so I wouldn't think that'd be the case?

Maybe it doesn't like the fact that this is a debit Visa? Which would be a first since I've started using in over several years.

Any help would be appreciated.

[FURRYe38]

I'd contact NG support to ask about this. Not sure if Canada would be a factor or not. 

@Blanca_O @DarrenM 

[Fungineering]

Sent them both a message to try and figure this out but it's been well over a week without any luck. Kind of a bummer.

[Ivan-279]

I am having exactly the same issue, not able to pay for parental control for past few weeks. Located in US. Tried 3 different credit cards. Net gear support is not able to help as of now.

[FURRYe38]

I would contact NG support and ask for help on this.

@Blanca_O @DarrenM 

[DarrenM]

Ivan I have sent you a private message.

DarrenM