Orbi WiFi 7 RBE973
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Re: Armor on Orbi RBR50 transfer to correct license

ZoneMaster
Apprentice

Re: Armor on Orbi RBR50 transfer to correct license

I contacted BitDefender on Friday. The issue was resolved this morning.

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 26 of 33
Orbi-Roc
Luminary

Re: Armor on Orbi RBR50 transfer to correct license

Happy to hear that. Have a nice day @ZoneMaster 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 27 of 33
gerimaster
Tutor

Re: Armor on Orbi RBR50 transfer to correct license

I contacted bitdefender support over armor.netgear.com. 3 times , no Answer.

Orbi show expired license, and armor.netgear.com show:

Antivirus for Mac
macOS devices

 

Active

 

DAYS REMAINING: 269

DEVICES 1

Mobile Security
Android devices

Active

DAYS REMAINING: 269

DEVICES 1

NETGEAR Armor
Router security

Active

DAYS REMAINING: 269

DEVICES 0

Total Security
Windows devices

Active

DAYS REMAINING: 269

DEVICES 2

 

Message 28 of 33
Gudel2
Apprentice

Re: Armor on Orbi RBR50 transfer to correct license

Yes I have the same issue! App showing EXPIRED I submitted ticket to bitdefender 6/29/19

have not gotten a response. I had to call today,the rep said he was going to move it up in priority. This is sad Netgear you need to address this.We are paying $$ for this and should have better support since you advertise this so much (SECURITY NETGEAR ARMOR)

Message 29 of 33
ZoneMaster
Apprentice

Re: Armor on Orbi RBR50 transfer to correct license

Go to the main Bitdefender support site http://www.bitdefender.com/support or email bdsupport@tickets.bitdefender.com.

 

Clearly explain your situation. For example:

 

I purchased & activated a subscription to NETGEAR Armor:
1. The subscription pane of the Armor website showed that my macOS, Windows, &; Android AV apps accepted the new subscription.
2. The ORBI router still showed as active on the trial.
When the trial expired, the router failed to recognize the new subscription (see attached). The Armor icon in the ORBI iOS app status was Expired.

 

YOU MUST INCLUDE YOUR LICENSE KEY! That is how Bitdefender will identify your account. Your account will be fixed in a few days.

 

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 30 of 33
Gudel2
Apprentice

Re: Armor on Orbi RBR50 transfer to correct license

Thanks I did this 6/29/19 

No answer yet 7/1/19

I did call.

Message 31 of 33
thebobster
Aspirant

Re: Armor on Orbi RBR50 transfer to correct license

Greetings, I bought a Netgear Armor sunscription during an active trial period and tried to "replace" the license, and though it had been replaced but the trial remained and when it expired, I became unprotected and it will not let me re-enter the activation key I received.

Hardware Version RBR40
Firmware Version V2.3.5.30
GUI Language Version V1.0.0.360
Operation Mode RouterPurchase Date -2018-07-03

The Router dashboard shows the status of the protection as "Not Activated"

I actually reported this on a web support form a few weeks ago and never heard anything...

Thanks!

 

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 32 of 33
DexterJB
NETGEAR Moderator

Re: Armor on Orbi RBR50 transfer to correct license

Hi @thebobster, I have sent you a message. Please check your inbox.

 

Dexter

Message 33 of 33
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