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Forum Discussion
Armor paid subscription - unable to activate on RBR50 router
I purchased Netgear Armor security after about two weeks of trialing the product. When I login to the RBR50 router from my PC it says "Security Status Not Activated". When I login to the Orbi App fro...
I'm having the exact same issue. I've reinstalled the phone app but the issue remains. The web portal states, "Not activated", the app states, "expired" but the Armor site shows my license is valid.
Get in touch with both Netgear and Bitdefender Support - nothing the community can do here.
Hi konabob and Holybird, if you haven't reached out to Bitdefender yet, I'd recommend doing so using their support channels on the link below since other users have reported that they were able to get it sorted out for them. If you have, please send me a private message with the serial number of your device and the email address used for the subscription.
https://www.bitdefender.com/consumer/support/
Dexter
Just sent you a PM Dexter. I have not heard back from Bitdefender yet. Thanks in advance for your assistance. Bob.
Bitdefender got back to me and did something on their side. I was able to restart the trial which immediately switched over to my subscription. Bear in mind this was after a full factory reset at the latest firmware. Both my orbi app and web portal are reporting an active subscription now.
My Netgear Armor subscription has been activated. I received this email from Bitdefender support after Dexter got involved after seeing my post in this forum. Thank you Dexter and Alina from Bitdefender.
Dear Bob,
Thank you for your patience and please accept our apologies for the delay in our reply.
Please note that we have made some adjustments on your account and you should now be able to see your active Netgear Armor subscription.
Let me know if everything is OK. Have a lovely day!
Best regards,
Alina Bizga
Bitdefender Support Team
Hi Dexter,
I came across this conversation when trying to search the web for a solution to the issue that I'm facing with activating my ARMOR paid subscription on my router that appears to be exactly the same as the other users described in this thread. Being a multi-year Bitdefender user, I recently purchased the NETGEAR Orbi set and soon came to the conclusion that I would pull the trigger on buying the ARMOR subscription (this happened on October 13). Upon activation, I began using the service on all of my connected devices including the RBR50 router where it for some reason showed I was still using the 30 day trial that came with the router (the other devices immediately switched to the paid subscription). Believing this would happen to the router as soon as the trial period is over (Nov 12), I paid to attention to this until now when, upon checking, the router says the service has expired and I am not able to activate it again with the subscription I have already purchased a month ago. Hope you can help me resolve this issue just like you did to the other members of the community.
Many thanks,
JanHello Jan,
After puchasing, did you recieve the activation code from NETGEAR Armor with the activation code? Following is the instruction to activate the Armor subscription. https://kb.netgear.com/000060247/How-do-I-activate-my-NETGEAR-Armor-subscription-using-an-activation-code
If you already taken above steps to activate, could you please check if your login email used in armor.netgear.com portal and your Orbi app login email matches?
Also I recommend filing a support request with the Bitdefender.
Thanks,
Haejo
