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Forum Discussion

konabob's avatar
konabob
Guide
Jul 15, 2019

Armor paid subscription - unable to activate on RBR50 router

I purchased Netgear Armor security after about two weeks of trialing the product. When I login to the RBR50 router from my PC it says "Security Status Not Activated". When I login to the Orbi App fro...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 17, 2019

Hi konabob and Holybird, if you haven't reached out to Bitdefender yet, I'd recommend doing so using their support channels on the link below since other users have reported that they were able to get it sorted out for them. If you have, please send me a private message with the serial number of your device and the email address used for the subscription.

 

https://www.bitdefender.com/consumer/support/

 

Dexter

Holybird's avatar
Holybird
Initiate
Jul 18, 2019

Bitdefender got back to me and did something on their side. I was able to restart the trial which immediately switched over to my subscription.  Bear in mind this was after a full factory reset at the latest firmware. Both my orbi app and web portal are reporting an active subscription now.

  • konabob's avatar
    konabob
    Guide
    Jul 23, 2019

    My Netgear Armor subscription has been activated. I received this email from Bitdefender support after Dexter got involved after seeing my post in this forum. Thank you Dexter and Alina from Bitdefender.

     

    Dear Bob,

    Thank you for your patience and please accept our apologies for the delay in our reply.

    Please note that we have made some adjustments on your account and you should now be able to see your active Netgear Armor subscription.

    Let me know if everything is OK. Have a lovely day!


    Best regards,
    Alina Bizga
    Bitdefender Support Team

    • gagarzac's avatar
      gagarzac
      Aspirant
      Sep 21, 2019

      Hello Dexter & Alina:

       

      I would like to get some help, I've started the trial period on my R8000 router and had to factory reset it, now I can't activate the netgear armor, sent a ticket to bitdefender and so far I got a response stating that i had to re-reset it, and I did.

      But the problem still is there, the Nighthawk app on the iphone as well as via the routerlogin.net page says that "An error has occured", Sent the screenshots of both ways to bitdefender about 15 days ago and I'm not getting a response so far, I guess they just dropped on me.

       

      Any help?