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Forum Discussion
Armor paid subscription - unable to activate on RBR50 router
I purchased Netgear Armor security after about two weeks of trialing the product. When I login to the RBR50 router from my PC it says "Security Status Not Activated". When I login to the Orbi App fro...
Bitdefender got back to me and did something on their side. I was able to restart the trial which immediately switched over to my subscription. Bear in mind this was after a full factory reset at the latest firmware. Both my orbi app and web portal are reporting an active subscription now.
My Netgear Armor subscription has been activated. I received this email from Bitdefender support after Dexter got involved after seeing my post in this forum. Thank you Dexter and Alina from Bitdefender.
Dear Bob,
Thank you for your patience and please accept our apologies for the delay in our reply.
Please note that we have made some adjustments on your account and you should now be able to see your active Netgear Armor subscription.
Let me know if everything is OK. Have a lovely day!
Best regards,
Alina Bizga
Bitdefender Support Team