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Forum Discussion
Armor paid subscription - unable to activate on RBR50 router
I purchased Netgear Armor security after about two weeks of trialing the product. When I login to the RBR50 router from my PC it says "Security Status Not Activated". When I login to the Orbi App fro...
Hi Dexter,
I came across this conversation when trying to search the web for a solution to the issue that I'm facing with activating my ARMOR paid subscription on my router that appears to be exactly the same as the other users described in this thread. Being a multi-year Bitdefender user, I recently purchased the NETGEAR Orbi set and soon came to the conclusion that I would pull the trigger on buying the ARMOR subscription (this happened on October 13). Upon activation, I began using the service on all of my connected devices including the RBR50 router where it for some reason showed I was still using the 30 day trial that came with the router (the other devices immediately switched to the paid subscription). Believing this would happen to the router as soon as the trial period is over (Nov 12), I paid to attention to this until now when, upon checking, the router says the service has expired and I am not able to activate it again with the subscription I have already purchased a month ago. Hope you can help me resolve this issue just like you did to the other members of the community.
Many thanks,
Jan
Hello Jan,
After puchasing, did you recieve the activation code from NETGEAR Armor with the activation code? Following is the instruction to activate the Armor subscription. https://kb.netgear.com/000060247/How-do-I-activate-my-NETGEAR-Armor-subscription-using-an-activation-code
If you already taken above steps to activate, could you please check if your login email used in armor.netgear.com portal and your Orbi app login email matches?
Also I recommend filing a support request with the Bitdefender.
Thanks,
Haejo
Hello Haejo,
Thanks for your reply. Upon purchase I obviously did receive the activation code and used it according to the given instructions. Actually, I have been running Bitdefender security software through the ARMOR subscription since the day of purchase/activation on all of my devices but the RBR50 router that for some reason kept the 30-day trial that came with the unit, until it expired yesterday. My login credentials are the same for both the Orbi app and the Netgear Armor portal, so this also cannot be the reason for the issue. I guess that I'm facing the exact same problem that the other members posted in this thread earlier, that were eventually able to resolve it through the Netgear support staff (I already sent a private message to the person who was mentioned to help fix that for the others). But thanks anyway, it's appreciated!
Best,
Jan
Hi js_home .
I had the exact same issue. Here's what I did to resolve it. I went to Bitdefender Support and opened a chat session, in which I explained briefly the problem I was experiencing. The rep told me that the case would be escalated to the next level and would be hearing from them shortly. I then received an email with a case number. I then sent a private message to DexterJB explaining the problem and gave him both the case number I got from Bitdefender Support and my router's serial number. Within two business days, the problem was solved. Good luck!