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Re: Armor renewal say “this plan not available”

DavidTreg
Follower

Armor renewal say “this plan not available”

Hi my Armor subscription has expired. When I go into the Orbi app, I see “Security expired” so I clicked on it. I get a message saying checking NETGEAR armor status and then it comes up with the image below that says “This plan is not available”. I have had the router for just over a year and would like to buy an extension but there doesn’t seem to be an option. Thanks
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 4
Christian_R
NETGEAR Employee Retired

Re: Armor renewal say “this plan not available”

Hello DavidTreg, 

 

May you reinstall the Orbi app and power cycle your router and check to see if you're able to subscribe to Armor. Please let me know if your issue persists. 

 

Christian 

Message 2 of 4
Manxviking
Tutor

Re: Armor renewal say “this plan not available”

I have the same issue. I have reinstalled the app and rebooted the router but the problem still exists.

Message 3 of 4
Christian_R
NETGEAR Employee Retired

Re: Armor renewal say “this plan not available”

Hello Manxviking,

 

May you send me a private message with your email address and router serial number for us to check further.

 

Christian 

Message 4 of 4
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