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Armor scans devices I don’t have.

87corvette
Aspirant

Armor scans devices I don’t have.

I just installed a Nighthawk system yesterday. I got a couple of scan result messages about devices I dont have. What's that about?

Message 1 of 4

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Christian_R
NETGEAR Employee Retired

Re: Armor scans devices I don’t have.

Hello 87corvette, 

 

You may remove the devices using the Nighthawk app in the device manage settings. Also, if you recently purchased the device, you may contact our support team for assistance using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Regards,

Christian 

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Message 4 of 4

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Christian_R
NETGEAR Employee Retired

Re: Armor scans devices I don’t have.

Hello 87corvette, 

 

Welcome to the community! Are you able to remove those unknown devices. If so, does Armor still scan the devices?

 

Thanks,

Christian 

Message 2 of 4
87corvette
Aspirant

Re: Armor scans devices I don’t have.

I'm not sure if I can remove them or not since I just bought and fired up the system yesterday. Why would Armor thell me it scanned devices I dont have. That's the larger question.

Message 3 of 4
Christian_R
NETGEAR Employee Retired

Re: Armor scans devices I don’t have.

Hello 87corvette, 

 

You may remove the devices using the Nighthawk app in the device manage settings. Also, if you recently purchased the device, you may contact our support team for assistance using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Regards,

Christian 

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