Armor showing inactive subscription

[s3v3n]

Hello,

I was told to reach out to you as my Neatgear Armor is showing disabled on the Orbi app, however my subscription is active.

There was an initial issue where I was charged twice and when that issue was corrected, I now experience this issue with the app.

However, when I click subscription via the app, it shows my active subscription, however I cannot access the GUI as it shows my subscription expired and asks me to sign up.

[FURRYe38 · Accepted solution]

You'll need to contact NG support as this is beyond forum help:

https://community.netgear.com/t5/NETGEAR-Armor/Armor-Help-and-Information/m-p/2211063#M6089

Good Luck.

[s3v3n]

Hello,

I was told to reach out to you as my Neatgear Armor is showing disabled on the Orbi app, however my subscription is active.

There was an initial issue where I was charged twice and when that issue was corrected, I now experience this issue with the app.

However, when I click subscription via the app, it shows my active subscription, however I cannot access the GUI as it shows my subscription expired and asks me to sign up.

[FURRYe38 · Accepted solution]

You'll need to contact NG support as this is beyond forum help:

https://community.netgear.com/t5/NETGEAR-Armor/Armor-Help-and-Information/m-p/2211063#M6089

Good Luck.