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Forum Discussion
Armor slows internet speed drastically
HI, I just installed the Netgear Armor on my RBK50 router. I noticed the internet seemed to slow a lot. I ran on speed test on a few connected devices and got ~10Mbps consistently. I have a 150 Mb...
Received ticket number on 6th September from Bit defender support . No response as of today September 17th.
Since I removed bit defender from all my devices the internet speeds are dramatically faster.
However since I paid for Armor / Bit defender I would appreciate a response as to what was causing the product to cause the derioration in Internet speed
I am happt to try reinstalling but not until tech support provides advice
I upgraded firmware and I have not enabled Armor but my internet speeds are now running less than 10 Mbps. Before I was running at 170 Mbps and above. Another case of an upgrade killing the product.
Hi twick19, we recommend doing a factory reset after the firmware update if you haven't done so yet. Let us know how that goes.
Dexter
I did a factory reset but waited to ensure everything was working ok. I had already purchased a year of Armor, so decided to re-activate it. I went to the Orbi app to do so but got an error. I tapped on Activate Trial. I get a screen saying Activating ... wait while we activate Netgear Armor on your rourter - after about 10 seconds I get a pop up "Error. Failed to subscribe" tapped try again. Same error.
After having so many problems - i first encountered the bug that the router resets after a restart, then fixed that, then experienced slowness issues and I did a factory reset, now can't activate Armor again after a reset, even though I paid for it, I feel this is an inferior product. With so many other wifi options, unless this can be resolved with little to no effort on my part, it's time for me to move on.
Hi PeteKol . I had a similar issue and it got resolved with very little effort within two business days. First, go to Bitdefender Support and open a chat session to briefly explain the difficulty you're having to activate a paid subscription. I assume that your attempting the activation via your mobile device, correct? If affirmative, the chat rep will open up a support ticket and escalate your case to the next level. Once you have your support case number, drop a private message to DexterJB giving the same brief explanation on the issue, the BD ticket number and your Orbi router serial number. Two business days, you'll be up and running. BD has been having hiccups with activation since the get go; and frankly, it baffles the brain as to why they haven't been able to fix this yet. Armor is two years old now; so one would think that ... Any way, good luck!
