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Re: Armor subscription activated but not not applied to RBR50

I’m sure there has got to be some reasonable explanation. Maybe it has something to do with me waiting until a couple days after the trial expired to make the purchase. Maybe it is because I made the purchase at the Online Armor website as opposed to directly through my phone. I’m really not sure. But I really liked the functionality and hope to get it back. I did open up another ticket with Bitdefender support the night I original posted my request for help here. The number is 2019090208590003. I guess we will see what happens. Thanks for the response.

David
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 51 of 52
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Re: Armor subscription activated but not not applied to RBR50

Ok, I just heard back from Bitdefender support. And thankfully, they were able to do something on their end, allowing me to get the subscription activated. Thanks to everyone here for your feedback and support. I greatly appreciate the help and am happy to report that NETGEAR Armor now seems to be fully functional on my router.

David
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 52 of 52
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