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Forum Discussion
Armor subscription paid for but not activated
After the 30 day trial was about to end I subscribed to a year subscription. Now. The Orbi app says updating armor under the security button. Hit security button and a code saying ARM PAY EXP. And aromor.net gear.com show router but no activity. I have a case number and several correspondence within a couple of weeks worth. Feeling like a major ripoff paying for something that I didn’t get. Support says it shows paid for a year. Waiting for weeks no resolved fix 🤬🤬🤬
1 Reply
Sadly, you do need to go through support for getting it associated.
Sometimes its faster to go through bit defenders support.
so I'd try them both.
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service
