Orbi WiFi 7 RBE973
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Armor

behshad
Tutor

Armor

Signed up for Armor subscription on my RAX120.  When I login to armor.netgear.com, I see my RAX120 router and another router which doesn't belong to me!! 

 

The second router shown is an ORBI router which doesn't belong to me.  It shoes green light and if I click connected devices, I can see someone else's devices connected to it.  ALso, I keep getting notification for the ORbi router that doesn't belong to me and Armor scan for someone else's devices.  I am hoping this is not a security issue with Armor and consequence of having access to someone else's router in my Armor dashboard. 

 

I have tried to Chat and call support, but nobody answer the chat or phone calls.  Any help you can provide would be appreciated. 

Message 1 of 5
plemans
Guru

Re: Armor

Maybe a mod can help.

@Christian_R 

Or you can try contacting bit defender support. They're sometimes faster. 

NETGEAR Armor powered by Bitdefenders - Bitdefender Consumer Support Center

Message 2 of 5

Re: Armor

Then there is here:

 

NETGEAR Armor - NETGEAR Communities

 

 

Message 3 of 5
plemans
Guru

Re: Armor

Maybe @ChristineT or @DarrenM 

Message 4 of 5
ChristineT
Admin

Re: Armor

@plemans  - Thanks for the mention! 

 

Hello @behshad

 

We are investigating this issue and will reach out to you directly with next steps. I do see a recently opened case that may be related. 

 

We'll do our best to get this issue resolved quickly.

 

Best,

ChristineT 

 

Message 5 of 5
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