Orbi WiFi 7 RBE973
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Auto installed on RBR50

bellaella
Aspirant

Auto installed on RBR50

I am facing some issue as the Armor product got auto installed on my RBR50; devices are not working, even streaming apps don’t work; the kids aren't able to get on to school websites. I tried all kinds of fixes; rebooted the router, toggled the security settings to off; the app shows activated - off; power cycled the modem, the router, short of doing a factory reset I have done everything else and nothing works.  I am very frustrated. Solve my issue as soon as possible.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 4

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Christian_R
NETGEAR Employee Retired

Re: Auto installed on RBR50

Hello bellaella, 

 

Welcome to the community! May you power cycle your RBR50 and reinstall the Orbi app. Then visit the Orbi app again and turn off Armor by tapping on the security tile. 

 

Thanks,

Christian 

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Message 2 of 4

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Christian_R
NETGEAR Employee Retired

Re: Auto installed on RBR50

Hello bellaella, 

 

Welcome to the community! May you power cycle your RBR50 and reinstall the Orbi app. Then visit the Orbi app again and turn off Armor by tapping on the security tile. 

 

Thanks,

Christian 

Message 2 of 4
bellaella
Aspirant

Re: Auto installed on RBR50

Thank you so much for the guide. I followed and my problem has been solved. This is one of the best communities ever. Such a quick and appropirate response. Keep it up.
Regards: Her Embroidery

Message 3 of 4
Christian_R
NETGEAR Employee Retired

Re: Auto installed on RBR50

Hi bellaella,

 

Happy to hear! Have a wonderful day!

 

Christian 

Message 4 of 4
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