Orbi WiFi 7 RBE973
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Bitdefender Total Security

Wonderboy9778
Aspirant

Bitdefender Total Security

Hello,

 

We have Netgear Armor on our home Wifi.  I have downloaded the BitDefender Total Security for my windows 10 laptop.  I noticed after installing that I would lose WiFi connection periodically.  I search BitDefender website for a solution and found how to add a rule exception for the firewall.  This has not worked.  When I run a trouble shoot for my WiFi network it says the gateway can not be found and was reset.

 

I continue to lose connection from time to time.  Sometimes its multiple times within a 10 minute time frame, and sometimes its not at all for a whole evening.

 

When I turn off the BitDefender firewall, I do not run into this issue.  I have decided to uninstall BitDefender and use Windows 10 Security until I can find a way to fix this issue.

 

Has anyone else ran into this issue?

 

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 4
Christian_R
NETGEAR Employee Retired

Re: Bitdefender Total Security

Hi Wonderboy9778, 

 

Would you mind providing the model number of your router and the current firmware version it's on.

 

Thanks,

Christian 

Message 2 of 4
Wonderboy9778
Aspirant

Re: Bitdefender Total Security

R7000P / Firmware Version
V1.3.1.64_10.1.36

Message 3 of 4
Christian_R
NETGEAR Employee Retired

Re: Bitdefender Total Security

Wonderboy9778 - Thanks for confirming. May you update to the latest firmware version below. 

 

https://kb.netgear.com/000062114/R7000P-Firmware-Version-1-3-2-124

 

Christian 

Message 4 of 4
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