Bought Armor on existing router, enabled it in armor web site, but can't get past trial activation

[CourageousMonk]

Hi all,

I am hoping that somone had this experience:

1) I setup new router and did the trial of Armor

2) Trial Expired

3) Sometime later I purchased armor and reset router

4) I activated it in armor.netgear.com

5) I follow instructions to install it on my router and when I click security tab it keeps popping up with free trial offer to which it fails to subscribe

How do I get past the trial offer on the security page so I can somehow tell it I have armor now? 

-John

[plemans]

Did you contact support? 

https://www.netgear.com/support/product/netgear-armor.aspx

https://kb.netgear.com/000060247/How-do-I-activate-my-NETGEAR-Armor-subscription-using-an-activation...

https://kb.netgear.com/000059442/How-do-I-activate-NETGEAR-Armor-using-the-Nighthawk-app

maybe @Christian_R could help

[Christian_R]

Hi John,

Welcome to the community! Are you still experiencing issues with Armor? As @plemans has mentioned, have you had a moment to get in contact with our support team?

Regards,

Christian