Orbi WiFi 7 RBE973
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Broken support form when requesting refund.

bcleach
Follower

Broken support form when requesting refund.

This form is broken when asking for a refund - https://armor.netgear.com/supportform

 

Everytime I click submit I get redirected to a page that says an error has occurred. When I go directly to Netgear for support I'm told I have to pay for support...

 

Bottom line is Netgear Armor has completely ruined my R7000 router. I have tried for over a month to disable this garbage. Everytime I went to settings/security inside the nighthawk app I got redirected to purchase it. Finally as a last ditch attempt to disable it I paid for it. After paying for it I was able to disable it.  Now all I want is a refund... Asking for a refund using that form returns an error has occurred page.

 

Great user experience...

 

-b

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 3
DexterJB
NETGEAR Moderator

Re: Broken support form when requesting refund.

Hi @bcleach, welcome to the community! May we know what issue are you facing with the Armor feature with your R7000? Also, you can reach out to the Bitdefender support team via the link below as an alternative.

 

https://www.bitdefender.com/consumer/support/

 

Dexter

Message 2 of 3
av5hoa
Aspirant

Re: Broken support form when requesting refund.

This is still broken on March 31st 2020. I need a refund for my purchase as well.

Message 3 of 3
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