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Forum Discussion
kiyuu
Jun 23, 2022Star
Can't Install Bitdefender VPN
I discovered from browsing the Bitdefender website that the version of Antivirus for Mac provided through armor.netgear.com is not the latest version so I uninstalled it and reinstalled it hoping to ...
med8or
Jun 28, 2022Tutor
I've been trying to deal with this issue for weeks now, jumping between Netgear support and Bitdefender. Incredible really how poor the service is. I too was trying to force a newer version of Antivirus to install through my netgear armor account. But once I deleted, I couldn't reinstall VPN.
Let me see all the things they've told me:
It's working as intended. But it won't install? The VPN is built into the Orbi so you need to deal with Netgear. But I'm not using router level VPN service - just the client that i"m actually paying for. Oh and did I mention it did work, and is still working on another mac I have that I didn't uninstall.
Probably the worst customer support between netgear and bitdefender I've experience in the tech space. I presume it has to do with the most recent upgrade to MacOS 12.4 and a security feature that has broken part of the install function?
JohneC
Nov 21, 2022Tutor
I have exactly the same experience. Uninstalled Bitdefender Total Security supplied through my Armor subscription because I was having problems with Bitdefender blocking websites I could previously access e.g. Ancestry, FindmyPast etc. Prior to uninstalling it, my subscription VPN service through Armor was working. It is still working on my MacBook Air. Now I can't re-install the VPN. Click on the button and nothing. The button is now a "do nothing" button. I had this problem a year or two back and I found an obscure fix on the net which from memory involved uninstalling Bitdefender then running a terminal command(s) followed by a re-installation but for the life of me I can't recall where on the net I found the fix. Needless to say Netgear support have been less the useful in trying to solve this issue and Bitdefender support are rightly saying NOP! My solution is to cease my automatic subscription renewal and when it expires uninstall Bitdefender and start a subscription direct with Bitdefender which is what I had before I purchased my Netgear Orbi mesh system. Given the number of people having this issue you would think that Netgear would put some priority into developing a fix for their paying customers. Me thinks their focus is more on hardware solutions and at some point some marketing guy convinced them this would be a good sideline for additional revenue and now they find it too hard but don't know how to exit the strategy.
- kevinator68Dec 22, 2022Initiate
Im a new customer and ran into this right away. Works fine on iOS devices but on my Mac when clicking the install button literally nothing happens. Frustrating and then reading this forum with others having the same issue with no support success is discouraging.
- kiyuuDec 23, 2022Star
It's amazing that the problem still hasn't been fixed after all this time.
- JohneCDec 23, 2022Tutor
I solved the issue! I ended my subscription and took out a subscription with Bitdefender directly. Bitdefender VPN now works on all my devices both Mac OS and IOS. I got tired of the lack of support from NETGEAR.
- kevinator68Dec 23, 2022Initiate
I finally got Netgear bitdefender VPN installed on my Mac! I didn’t do any magic I just clicked install, and I walked away for hours, as a matter fact i waited overnight, and I checked on it in the morning, and Wala it was installed! I have no idea why it is so slow and why are you get no indication something is happening, but it worked for me. I hope this helps others!