Orbi WiFi 7 RBE973
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Can't renew Netgear Armor subscription on iPhone app

MWO
Follower
Follower

Can't renew Netgear Armor subscription on iPhone app

My Armor subscription expired.  When I try to renew it, can put in all the information but can't complete the transaction.  Has to do with the terms of service, which when I click, takes me to Safari.  After reading the terms and accepting in Safari, I go back to the subscription section in the Orbi app, but still has everything greyed out - so unable to complete the purchase.

 

How can I renew my subscription?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3
Christian_R
NETGEAR Employee Retired

Re: Can't renew Netgear Armor subscription on iPhone app

Hello MWO - I have sent you a private message. 

 

Regards,

Christian 

Message 2 of 3
Kstuckly
Aspirant

Re: Can't renew Netgear Armor subscription on iPhone app

I have tried renewing my Netgear Armor security on my RBR40. When I go to my Orbi app and click security and try to renew, it indicates my Armor expires on on 4/17 and contract is already purchased on my account and I can’t even get to the renew section. Please provide assistance so that I can renew with the discount you are offering.
Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 3 of 3
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