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Forum Discussion
Solved
Can't update payment info for Armor
Where do you update your CC info for your Armor subscription? I got the 30-day trail during that time my card had to be reported stolen. I tried to update the info with the new card, but I can't fi...
I'd contact NG support if everything you have tried has failed:
There's nothing else that we can do here in the forums.
Bigminer wrote:
Exact same thing for me. Will not allow to update. Add to that card was compromised right after providing to Netgear for the Armor subscription. Probably a coincident but add to can't update with them is concerning.
Thats where I update my payment method but no matter what I do ot does not register it. It just keep my old card on it. No way to delete nor update. Adding a new card is not working.
islekets1200, I am able to successfully modify the expiration date of an existing stored credit card, using the process described in my prior post. Have you tried using a different browser to access the MyNETGEAR account?
- I tried Edge - PC. safari and chrome from mobile. What did you use? I can fire up my old win98 machine that have older version of firefox and iE. Just kidding I actually gave up already and just on wait status maybe some big shot would complain and netgear will do something. For now I am enjoying life and not thinking about it.
I have the same problem. My credit card details are fine and work everywhere else. Tried autofill and manual entry. Tried different browsers. Tried via phone and via PC. This is a NEW card not an updated expiry date.
No matter what I do it says "Invalid card details".
I guess until they fix this, they won't be getting my business! 😛
(this is for the parental controls, not armour, but whatever)
I'd contact NG support if everything you have tried has failed:
Theres nothing else that we can do here in the forums.
TheShams wrote:
I have the same problem. My credit card details are fine and work everywhere else. Tried autofill and manual entry. Tried different browsers. Tried via phone and via PC. This is a NEW card not an updated expiry date.
No matter what I do it says "Invalid card details".
I guess until they fix this, they won't be getting my business! 😛
(this is for the parental controls, not armour, but whatever)
Exact same thing for me. Will not allow to update. Add to that card was compromised right after providing to Netgear for the Armor subscription. Probably a coincident but add to can't update with them is concerning.
I'd contact NG support if everything you have tried has failed:
There's nothing else that we can do here in the forums.
Bigminer wrote:
Exact same thing for me. Will not allow to update. Add to that card was compromised right after providing to Netgear for the Armor subscription. Probably a coincident but add to can't update with them is concerning.