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Cannot active trial Netgear Armor on R7960P

santosh_r
Aspirant

Cannot active trial Netgear Armor on R7960P

Hi,

 

I have upgraded my R7960P router firmware to latest 1.4.1.50 and it said to active Armor free trial using Nighthawk App. When i go to the app, i can see the Security tab and on clicking it says Verifying account but errors out with message "Error - unknown error"

 

I have logged into armor.netgear.com but it wont show any router registerd, So how i do i active this trial version.

 

I have even removed and reinstalled the app but still not working. Please note before performing my firmware upgrade i did a factory reset and upgraded to newer firmware.

 

Issues seems to be with the app which is giving error to activate. Please let me know how to resolve it.

Message 1 of 8
plemans
Guru

Re: Cannot active trial Netgear Armor on R7960P

try turning on and then off remote managment

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 2 of 8
santosh_r
Aspirant

Re: Cannot active trial Netgear Armor on R7960P

That didnt work, same error

Message 3 of 8
plemans
Guru

Re: Cannot active trial Netgear Armor on R7960P

do you have a different device you could try with? 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 4 of 8
santosh_r
Aspirant

Re: Cannot active trial Netgear Armor on R7960P

When you say device are you reffering to WiFi router or phone? I will try with another phone and see

Message 5 of 8
plemans
Guru

Re: Cannot active trial Netgear Armor on R7960P

different phone to try with.
CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 6 of 8
santosh_r
Aspirant

Re: Cannot active trial Netgear Armor on R7960P

That also didn’t work. I am still getting unknown error while account verification.
Message 7 of 8
Christian_R
NETGEAR Moderator

Re: Cannot active trial Netgear Armor on R7960P

Hi santosh_r, 

 

May you send me a private message with your email address and serial number. 

 

Thanks,

Christian 

Message 8 of 8
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