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Change Device Names in Netgear Armor

cacompton
Aspirant

Change Device Names in Netgear Armor

I cannot figure out how to rename any of "My Devices" listed in Netgear Armor. According to Netgear, the device name may be changed once it is added to "My Devices". I have done that, but I am still unable to rename any device listed there. Can anyone please help.

Message 1 of 10
Christian_R
NETGEAR Employee Retired

Re: Change Device Names in Netgear Armor

Hello cacompton,

 

Do you receive an error when attempting to rename the device? May you try reinstalling the Nighthawk/Orbi app. 

 

Christian 

Message 2 of 10
cacompton
Aspirant

Re: Change Device Names in Netgear Armor

I have an Orbi RBK50 router. However, I am not attempting to change the devices' names in the Orbi app, I am attempting to change their names at "https://armor.netgear.com/mydevices". 

In the linked image named "Armor Devices" there is a list of all of my devices at that website.

Message 3 of 10
cacompton
Aspirant

Re: Change Device Names in Netgear Armor

Armor Devices.PNG

Message 4 of 10
cacompton
Aspirant

Re: Change Device Names in Netgear Armor

In this linked image is a picture of the first device after I clicked on it:

At no point am I offered the option to rename any device. I have researched this issue and it seems as though there is indeed some way to rename the devices, but I have not been able to locate it.

Please advise. Many thanks!

Message 5 of 10
Christian_R
NETGEAR Employee Retired

Re: Change Device Names in Netgear Armor

Hi cacompton, 

 

The armor.netgear.com portal should support the renaming of devices. Do you have an article or link to a website we can review stating this? 


Regards,

Christian 

Message 6 of 10
cacompton
Aspirant

Re: Change Device Names in Netgear Armor

Here is a link to the webpage:

https://armor.netgear.com/supportarticle?article_id=2176

 

Here is an excerpt from that page:

 

NETGEAR Armor allows users to move devices associated with their accounts in the My Devices section. Here are the main benefits of this action:

Update: Users can update the Bitdefender local protection from the Armor platform (macOS and Windows products).

Profile: Users can associate a device with a particular profile from his account.

Settings: Users can change the name of devices listed in the My Devices section.

 

I have attached another screenshot below.

Thank you for all of your help!

Message 7 of 10
Christian_R
NETGEAR Employee Retired

Re: Change Device Names in Netgear Armor

Hi cacompton,

 

Thanks for the link. I have sent you a private message.


Regards,

Christian 

Message 8 of 10
eckley_aus
Aspirant

Re: Change Device Names in Netgear Armor

Hey Christian

 

I am also after the same information as cacompton. Would you be able to share that?

 

Cheers

Alex

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 9 of 10
CodyParson
Aspirant

Re: Change Device Names in Netgear Armor

Hi Christian, or anyone monitoring this thread, I would love to know the answer to the above as well.

 

The articles I've found (and see linked above) still say I should be able to rename a device in the Netgear Armor web console, when they are moved to "My Devices", however I cannot see anywhere that this can be done. There doesn't appear to be any "edit" type function or the ability to click and type in a new name, in Profile or otherwise, and I have tried checking on multiple browsers just to cover the bases. If there's any insight to be given, that would be wonderful!

 

Best,

Cody

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