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resch88's avatar
resch88
Aspirant
Nov 23, 2021

Failed to subscribe -RBK753s Costco router/satellite

Bought this from Costco and the subscription was working and after I had to do a factory reset and re install it now gives a fail to subscribe. Talked to netgear and bitdefender and followed all the resets and re installs and nothing. Opened a ticket with bitdefender for it to get closed with no resolve. Not trying to bash y’all but the customer service has been HORRIBLE. I called bitdefender on a Monday at 4pm eastern and they said they couldn’t help me as there systems were updating. In the mid afternoon or a Monday?!? This is all over your forums with zero fix seen? Please help or should I just find a new product.

2 Replies

  • Looking for documentation to connect mk60 router to mk60 satellite via ethernet cable through a few switches.
  • plemans's avatar
    plemans
    Guru - Experienced User

    DarrenM 

    Sadly, armor issues needs to go through support. 

    To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
    Register an account (or login) and then the device.
    From there you can start the support process.
    Click on: My Support---->Contact Support---->Get help with my subscription service