How To Stop Netgear Armor Vulnerability Scan on a device

[waylander314159]

The Netgear Armor scan is wasting paper on my printer.  Apparently it does it's weekly scan, and the printer thinks a print job is starting.  I want to disable the internal scan at least for that device.  If I cannot disable that scan I will need to disable all internal scanning.  If I cannot disable scanning then I need to disable the armor service and find another means of protection (meaning no subscription).

The Armor device settings screen only lets me "rename" the device.

How do I disable the vulnerability scan for my HP Inkjet printer so it stops printing garbage and wasting paper and ink every week?

[DexterJB]

Hi @waylander314159, welcome to the community! I have sent you a message. Please check your inbox.

Dexter

[Shaun_PA]

I have the same issue.  How do we get this to stop? 

[PhysicsWorld]

I have the same issue with my HP OfficeJet 6500 printer.  Could you please post the solution?  Thank you

[Shaun_PA]

There is no solution. They are working on it. You can either open a new ticket or jump on the existing ticket that’s already open.

It’s amazing how none of this stuff gets tested

[davephx]

Same issue here just started a few days ago.   I also lost DNS server at the same time.  Rebooting routher (RBK53) didn't solve until I rebooted PC.

Errors on both old workhouse b/w HP4345 printer on ethernat LAN and newer HP577dw connected by Wi-Fi.

Prints on its own:

HEAD/ HTTP1.1  (other times has GET/ command

Host xxx.xxx.xxx 9100
User-Agent: curl1/7.59.0

Accept *.*

On 2nd printer:

Options * RTSP/1.0

Cseq 1

User-Agent: curl1/7.59.0

Am using windows 10 professional.  I note this same issue is being raised on an Apple site with the same errors 

[ScottH409]

I'm having the same problem with my HP Color Laserjet CP2025.  I get the following messages on the pages that spit out of my printer (and it can be a lot - it won't stop until I shut off the printer):

HEAD  /  HTTP/1.1

Host: 192.168.1.186:9999

User-Agent: curl/7.59.0

Accept: */*

When will this be fixed, Netgear?

[DexterJB]

Hi @ScottH409, I have sent you a message. Please check your inbox.

Dexter

[CKdoubleU]

I recently got an Orbi router system, and now this is happening. Help please.

[DexterJB]

Hi @CKdoubleU, I have sent you a message. Please check your inbox.

Dexter

[PhysicsWorld]

I have a beta version of a firmware update installed on my device. I did not have any issue with the printers for 3 days.  Once I repled to Netgear that the issue seems to have resolved, few hours later, one of my printers started wasting paper and printing again the 3 pages!  Back to square ZERO!!

[DanGM]

I have the same problem with my wired Brother L2550DW

Can someone please send me directions on how to fix/stop this? Seem you dont want to post the fix publicy!

[bociaki]

same problem with this 3 page printing... not sure why there is no solution posted but just sent privately... but if that's the way than please i want one too 🙂

[ScottH409]

Tech Support sent me a firmware update that seems to have fixed the problem.  Check with them.

[ScottH409]

CORRECTION:  I went to print this morning and the error happened again.  Still not fixed.

[ScottH409]

They sent it to me too... at first, at worked, but when you go to print the error crops up again.

[bociaki]

Hmmm, why they want to call me instead of posting the solution officialy on the web?

[Vulcat]

So what I am seeing is they do not have an answer yet.  I have it happening on four different printers.

Don Harries

vulcat@gmail.com

[bdsmith63]

Hi Dexter,

Please advise me how to disable this printing issue as well?  I am having papers printed seems like once a week wasting my paper and toner as well on my printer.

Thank you,

Brian

[malikye2876]

Same issue here. Dexter, instead of private messaging people why is the solution not just posted?

For those that have subscribed I believe a refund is in order.

[r7s]

I'm also running into this issue with a HP Color LasterJet MFP M476nw.  Can I get the secret firmware?  My firmware shows current for RBR50 at V2.3.5.30 though?

[bdsmith63]

I agree with malikye2876. 

It shouldn't be this complicated to correct and have to arrange time out of your schedule to do whatever they're going to ask me to do.

[DanGM]

I had them call me.

All they did was remote into my PC, look at the firmware version, which is 2.5.0.38, and then he asked me "where did you get that firmware?"..... ummmm..... Netgear pushed out the notification/update to me!

And then he suggested i install firmware v2.3.5.30

No idea why they can't just say that in the forum, or better yet, just fix the damn problem and release new firmware!

[ScottH409]

NETGEAR team,

Unfortunately, when I went to print last night, right before I did, the three page error printed out again.  The firmware update that I received has not fixed the problem.  You will want to reopen this ticket and contact me.

Scott Hall

[ScottH409]

Note: My previous case number was 41914844.  It also happened two more times earlier in the day.  Two of the three pages have the error code:

HEAD  /  HTTP/1.1

Host:  192.168.1.186:9999

User-Agent : curl/7.59.0

Accept:  */*

The other page has the following error:

OPTIONS  *  RTSP/1.0

CSeq:  1

User-Agent: curl/7.59.0

Scott Hall