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Forum Discussion
How do I remove this garbage from my router?
Updated to the latest Orbi firmware and enabled the trial of armour.
Today the router is blocking my access to legitimate websites falsly claiming they are phishing sites.
I canot see any...
Hi WCasey. You will never get the Orbi software pre-Armor since Armor is now an integral part of the Orbi firmware.
To the best of my knowledge, the only way to disable Armor is with the app. I've seen a post or two where doing so apparently didn't work but a factory reset did. At my end, I have disabled and re-ensabled Armor many times during my 90-day trial (still have a month to go); and when disabled, Armor is no longer funcional. Netgear Armor Portal can still be accessed, but alerts eventually stop after 24 hours or so.
For me, Armor as a standalone app on the router works great, but only after disabling daisy-chain topology. With daisy-chain enabled, I was experiencing chronic internet drops and jitter on 4K video streaming.
Enabling Bitdefender Total Security on Windows PC and MacBooks also caused all kinds of problems, some of which were similar to what you experienced, loosing access to the App Store for one.
So for now, I am back running Armor as a stand-alone app, with Bitdefender Total Security activated on one device only (iPod Touch). So far, everything is running smoothly.
I doubt that the foregoing will be of much comfort to you, but thought to share my experience with you and other readers. As to whether or not I will transition to a paid subscription at the end of the trial period, the verdict is still out. If the performance I've been getting over the last three or four days holds for the next 30 days, I might. I hope that by then, Netgear/Bitdefender will have smoothed out the process.
Good luck!
Thank you for taking the time to try to explain. I’m not a techie and don’t know how to disable Armor (except on the mobile app which doesn’t seem to do anything). It sounds like I need to do a full re-install and since I hired a tech to install I may have to pay again. Really the worst product roll out and (no) support I have ever seen.
Hi again WCasey . To the best of my knowledge, and I am no expert either, once you disable Armor in the app, Armor is NO LONGER active. It still shows on the Web page of your router, ready to be activated again; and that will always be so because ARMOR is now part of your Orbi router software. But as long as Armor is de-activated in the app, it will no longer be in your way. Just want to mention again that I've been running Armor as a standalone (i.e., without Bitdefender Total Security installed on any devices except for one iPod Touch), Armor has been very effective for me in fending off phishing and spam URLs; and I haven't experienced any network performance issues.
This is NOT a fix. Despite it being toggled to "off" it is very much still on and hobbling my use of sites. It completely blocks the use of the App Store on ipad. I can no longer download any apps without first disconnecting from the Orbi mesh and connecting to a wifi hotspot on my android phone. I will box this damned thing up tomorrow if a fix can't be offered. How can a company be so bloody negligent, shafting its customers with what amounts to little more than malware. Unable to use Tidal on Sonos, hell I'm unable to download any Sonos controller updates which hobbles SonoCo totally! Unable to download any apps on Apple whatsoever, unable to access perfectly safe and trusted sites unless I switch to a wifi hotspot. Netgear, are you having a laugh? The fact you can't disable it for a month due to the unavoidable and forced 30 day subscription, means I, and everyone else if they've got any sense should return it to the point of sale for a refun, as to wait beyond that is to say goodbye to your statutory rights.
Absolute shame on Netgear. What a joke of a company.