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Forum Discussion
How do I remove this garbage from my router?
Updated to the latest Orbi firmware and enabled the trial of armour.
Today the router is blocking my access to legitimate websites falsly claiming they are phishing sites.
I canot see any...
It is not optional, you can't not install it, you can't remove it, you can "turn it off" but it still does bad things then. That is not what the word "optional" means.
Now if you in fact know how to take this POS off completely, or turn it off completely so it actaully stops working then please post directions.
Thanks
Hi there DoctorQui . I am no doctor, but I can tell you that once Armor is properly disabled using the Netgear Armor app specific to your mobile device, Armor is NO LONGER functional and will not interfere with anything. I don't know what bad things you're talking about (once Armor is disabled), but if you can give me examples, I'd be glad to help if I can. Because I have no bad things happening on my side and Armor has been disabled for two weeks now.
So yes, indeed Armor is part of Negear and as such, it cannot be deleted from the software; the same as Windows Defender cannot be deleted from Windows. However, a Windows 10 user can indeed choose NOT to use defender and use a different security suite instead. And this is precisely the like options that you have with Netgear Armor: You can use it if you like it; or disable it if you don't.
I look forward to your next post offering details on the 'bad things' that you've experienced AFTER DISABLING ARMOR.
- The turn off toggle doesn’t actually turn off any blocking
This appears to be one issue.
The second issue is the administrators of the filtering profiles have too many ports and protocols filtered and causing customer issues. roll back to the fast firmware thats what im did.
How do you roll back to the last firmware? Thanks!
Hi macphreak, you may refer to the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/23960
May we know what issue are you encountering with the Armor feature?
Dexter
- I have the ORBI RBR40 Router and recently it stopped allowing me to access my Xfinity apps (or more specifically, oauth.xfinity.com). I am unable to login to my xfinity account online and not able to use the Xfinity app on my iPhone or iPad. If I turn of WiFi, everything works fine and I am able to access all apps and my xfinity account on LTE. Just not on the Orbi WiFi. If I go somewhere else and connect via WiFi, everything works fine. It's only when I am connected to our Orbi network.
I have tried turning off different switches, etc. The really strange thing is that it was working before just fine. It "seems" like it only happened after the latest firmware update. Although it is hard to tell. I can't reach support so, I thought I would post here. - No. Even when I disable it, it still seems to be working on. Is there not a way to fix this without having to do a factory reset?
Hi macphreak, you can back up your router settings and restore it afterwards as described on page 107 and 108 on the user manual linked below.
http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf
However, if the issue persists, we'd recommend the factory reset as this clears up some possible incompatibility issues from the previous firmware.
Dexter
I will do that. However, this has been quite the hassle for something that was pushed on to me with no way of really reversing the effect of this upgrade without having to reset my entire system. I would hope that netgear is planning a release very soon of an update that fixes this issue.
- I am now able to access xfinity website and apps now. Was something changed on your end? I rolled back the firmware etc but was still unable to access it. Then, it started working again without me changing anything. Thanks!
- That’s my point - I didn’t do a factory reset yet. It just started working.
I bought a Netgear router and I end up with the same senario as you guys.
I used the following to disable "Netgear Armor".
Use computer not mobile phone.
1. In your web browser, go to address: http://192.168.1.1
2. Enter "admin" for user and its password
3. Click on "Advanced" tab
4. On the left pannel click "Security"
5. Click on "Netgear Armor"
6. In the right side, click on the green icon says "enabled"
7. Further click on "Apply" icon to save the change.
Hope this helps.
I've recently started using this device and its worked wonders for coverage around the house
but the Armor Security has like many others explained has prevented me access into secure websites i normally use.
I cant even install any updates on my PC games because of it due to CDC configuration error.
I noticed my trial is still on going and it ends in a few days, if i disable it then would it make a difference?
Im a bit skeptical because i've tried disabling the security measure and i still get the same issues so i dont think waiting for the trial to expire will make any difference, i cant access certain websites or update any of my PC games.
Can anyone please help me with this issues otherwise i may be forced to return this product.
Hi LBP ,
When we activate Armor Security, we're subsequently invited to install Bitdefende Security on all compatible connected devices; but that's an option not a must. Armor Security, when installed on your Netgear router, protects all compatible devices connected to your network, as long as the said devices remain connected to your network. But if some of these devices are used outside your Armor-protected network, then Netgear recommends installing BD Security on all such devices to maintain the same level of protection.
I suspect that the issues you're having in accessing certain web sites are tied to Bitdefender Security as opposed to Armor per se; and as such, your best bet would be to deal with the Bitdefender Support Team to try to resolve this. I've dealt with them many times over the last ten months; and from my experience, I can tell you that they are very responsive, with timely and professional reponses every time.
Good luck!
I enabled armor trial and now I am not able to access to my router neither from Nighthawk app or routerlogin.net Router is however working and there is internet access. App is not finding the router and if I try Anywhere access, it says my router is disconnected. Tried with different devices, nighthawk app, Orbi app. Really need to disable this Armor/Orbi/Bitdefender and go back to previous settings.
Hi romkallo,
May you reinstall the Nighthawk app and power cycle your router.
Christian
Netgear Armor essentially blocked every access to my mobile internet. When I turned off the "Enable NETGEAR Armor" in the Orbi app settings, the internet now works when I'm in range of the primary router. When I go near the satellite, my internet shuts down again (as well as access to text messaging of any kind) and I cannot find a workaround so my satellite at this point (and essentially the network) is useless for mobile. Any advice? I'm using an iPhone 7 Plus with IOS 13.6.1.
LC12,
You may try factory resetting your Orbi units and running through the setup assistant again using the Orbi app.
Christian
I log into my netfear router and Armor show enabled. toggling the security button does nothing.
So, to turn it off (apparently it can't be uninstalled), I need to download some Armor app?
This is invasive and nuts. My Nighthawk phone app says the trial period for Armor will end in a few weeks. I uninstalled the Nighthawk app from my phone and don't want to be hassled by Armor wanting me to pay for something I never ordered.
