- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: How do I remove this garbage from my router?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
Hi @DoctorQui, as what Orbi-Roc described and inquired, may we know what issues are you encountering even when you have Armor disabled? We'd love to help out.
Dexter
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
This appears to be one issue.
The second issue is the administrators of the filtering profiles have too many ports and protocols filtered and causing customer issues.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
roll back to the fast firmware thats what im did.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
How do you roll back to the last firmware? Thanks!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
Hi @macphreak, you may refer to the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/23960
May we know what issue are you encountering with the Armor feature?
Dexter
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
I have tried turning off different switches, etc. The really strange thing is that it was working before just fine. It "seems" like it only happened after the latest firmware update. Although it is hard to tell. I can't reach support so, I thought I would post here.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
Hi @macphreak, thanks for responding. Does disabling Armor resolve the issue? Also, we'd recommend doing a factory reset after the firmware update if that's something you haven't done yet. Please keep us posted.
Dexter
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
Hi @macphreak, you can back up your router settings and restore it afterwards as described on page 107 and 108 on the user manual linked below.
http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf
However, if the issue persists, we'd recommend the factory reset as this clears up some possible incompatibility issues from the previous firmware.
Dexter
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
I will do that. However, this has been quite the hassle for something that was pushed on to me with no way of really reversing the effect of this upgrade without having to reset my entire system. I would hope that netgear is planning a release very soon of an update that fixes this issue.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
Hi @macphreak, please keep us posted and let us know if the issue will persist after the reset.
Dexter
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
Hi @macphreak, I would like to follow up and check if you are still experiencing the issue.
Dexter
Community Team
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
Hi @macphreak . I think the factory reset might have done the trick. I believe that Netgear recommends this following firmware updates.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
Hi @macphreak, thanks for reporting back. Glad to know you have access to the apps and sites again. Let us know if the issue will reoccur.
Dexter
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
Does the Ubiquiti edgerouter have similar security features like Bitdefender atmor?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
I bought a Netgear router and I end up with the same senario as you guys.
I used the following to disable "Netgear Armor".
Use computer not mobile phone.
1. In your web browser, go to address: http://192.168.1.1
2. Enter "admin" for user and its password
3. Click on "Advanced" tab
4. On the left pannel click "Security"
5. Click on "Netgear Armor"
6. In the right side, click on the green icon says "enabled"
7. Further click on "Apply" icon to save the change.
Hope this helps.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
I have tried to disable using the app (iOS app, v2.4.21.5) under settings / security but only get an error message when I toggle it "Process is taking too long (more than 60 secs), Try again!" or "Sorry, the action was failed. Please try again" .... so that doesn't work.
Being ever hopeful that I could log into the Orbi (firmware v2.5.1.8) to disable Armor, no such luck. Clicking on Security on the basic / home screen, nothing happens. On the advanced tab, there is no Armor listed under security options -- only parental controls, access control, block sites, block services, schedule, email.
How do I disable??? It's killing my internet performance!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
Hello BWest,
Please try reinstalling the Orbi app and/or performing a factory reset on your router.
Christian
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
I've read through all of the posts with the access blocking issues, and am also having the same negative experience. It appears Netgear's only real response is reset to factory and hope it works. While I completely understand the Netgear moderators are not responsible for creating this issue, they also have not mentioned whether or not Netgear has any intention of actually fixing the issue (reset and hope is not a fix). I would request the moderators find out what Netgear's plans are, if any, related to this issue, and let us all know the status. As a long time Netgear customer, I'm extreamly disappointed in the Armour/Bitdefender issue they have created.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
Hello OldRob,
Please refer to the KB article below on how to unblock URLS in NETGEAR Armor:
https://kb.netgear.com/000061715/How-do-I-unblock-URLS-in-NETGEAR-Armor
Christian
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
This was Net Gears solution to the problem. The reason was not everything will work correctly in firmware upgrades I was told. After talking to 3 managers about a credit for their firmware update being the problem then telling them I’ll call my CC company and have them deal with the issue Net Gear finally gave me the credit.
Going forward I now always keep downloaded the firmware version that works do the upgrade then if something doesn’t work I go back to the prior versions. You can download then still from Net-gears website. Then I wait for the bugs to be fixed before I upgrade again.
Good luck all hope this helps.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
This garbage messed up everything in my house that was connected to the router, total garbage.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: How do I remove this garbage from my router?
This automatic installation and activation of Armor and BitDefender Cybersecurity should be illegal, if it isn't already. It has caused me numerous headaches (e.g., slow to no internet connectivity, inability to access important websites, strange email behavior, router lock-up), and there is essentially no phone support at all. When my call was finally answered after a 25 minute wait, the support person was unable to answer my questions, and told me Netgear was having equipment problems on THEIR end! He suggested I call back at a later time even though I told him I needed help with an issue right then that was keeping me from performing a critical work-related task. So, I went on my own through a process of resetting the router and dis-enabling Armor in the settings. That helped somewhat, but there are still problems with throughput that I suspect has to do with BitDefender Cybersecurity. I have never owned a truly decent Netgear product. This will be my last purchase. I wish this thing had failed altogether, like my last Netgear router. It would make it easier to throw out.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more