Orbi WiFi 7 RBE973
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Re: Install Bitdefender Failure

stevefxp
Apprentice

Install Bitdefender Failure

Hello all,

 

I have actived Netgear Armor on my Orbi and now am trying to extend protection to a user outside of my Orbi. I am able to get the software installed but when I try to activate it with my Netgear id/pswd it comes back "unable to connect to the server". This has happened for the last two days. Anyone seen this?

 

Steve

Message 1 of 5
DexterJB
NETGEAR Moderator

Re: Install Bitdefender Failure

Hi @stevefxp,

 

Welcome to the community!

 

Is that device using iOS or Android? Please provide a screenshot of the error since that will help us. You can also try re-installing the app. Can you also continue to add other devices within your network?

 

Looking forward to your response.

 

Dexter

Message 2 of 5
DexterJB
NETGEAR Moderator

Re: Install Bitdefender Failure

Hi @stevefxp,

 

Were you able to get this sorted out?

 

Dexter

Message 3 of 5
stevefxp
Apprentice

Re: Install Bitdefender Failure

Yes sir...had to wait a couple of hours and then it was able to login successfully.

Message 4 of 5
DexterJB
NETGEAR Moderator

Re: Install Bitdefender Failure

Thanks for the update stevefxp. Glad to know you got it sorted out. 😄

 

Dexter

Message 5 of 5
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