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Installing Bitdefender on (2018) Mac mini from Armor App

fadtmd
Aspirant

Installing Bitdefender on (2018) Mac mini from Armor App

Ok...I followed the instructions below, did this several times.

To install Bitdefender Security on-the-go protection on your devices:

Note: Make sure to download the Nighthawk or Orbi app before proceeding with the following instructions.

  1. Launch the Nighthawk or Orbi app.
    The Dashboard displays.
  2. Tap Security.
  3. Tap the tile labeled Bitdefender Security Available.
    A notification about the features of Bitdefender Security displays.
  4. Tap Got it.
    A list of the devices that are connected to your router displays. These devices don’t have Bitdefender Security installed.
  5. Tap a device that you want to install Bitdefender Security on.
    Details about that device display.
  6. Tap Add Bitdefender Security > Install.
    Available sharing options display. You can send the installation link via text message, e-mail, or the Airdrop feature (iOS only).
  7. Select a sharing method.
  8. Using the device that you want to install Bitdefender Security on, visit the activation link that you sent via e-mail, text message, or Airdrop.
  9. Follow the on-screen instructions to install Bitdefender Security on your device.
  10. Repeat Steps 5-9 for each device that you want to protect.

Unistalled and tried the above steps several times. At the end of tthe instalation process (each time I did this) of Bitdefender on my Mac I get asked by Bitdefender for an Activation Code. Not sure where I can find this code, one was never sent to me. Bitdefender support I have to say is pretty lame....they were no help. I have a fully paid subscription for Armor.

 

 

Thank you

 

 

 

Message 1 of 7
Christian_R
NETGEAR Employee Retired

Re: Installing Bitdefender on (2018) Mac mini from Armor App

Hello fadtmd, 

 

Welcome to the community! May you send me a private message with your email address and serial number for us to check further. 

 

Thanks,

Christian 

Message 2 of 7
fadtmd
Aspirant

Re: Installing Bitdefender on (2018) Mac mini from Armor App

What serial number do you need? I have a Netgear Blackhawk AX8...that serial number? 

Message 3 of 7
Christian_R
NETGEAR Employee Retired

Re: Installing Bitdefender on (2018) Mac mini from Armor App

Hi fadtmd, 

 

Correct, the serial number of your router. 

 

Regards,

Christian 

Message 4 of 7
fadtmd
Aspirant

Re: Installing Bitdefender on (2018) Mac mini from Armor App

OK... talked to support and they were supposed to merge my two accounts...well never happened. Now I do not see my subscription for Armor that I paid for already. I am now sighned up for the trial.  I am at a loss why this is so difficult. I need my Armor subscription back to the @icloud.com account. And of course I still cannot instal Bitdefender. 

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 5 of 7
fadtmd
Aspirant

Re: Installing Bitdefender on (2018) Mac mini from Armor App

I am also including my case numberCase #44039690. this should help with my back story Again I need my Armor subscription back on my @icloud.com account. I also cannot install Bitdefender until it is added to my @icloud.com account. 

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 6 of 7
Christian_R
NETGEAR Employee Retired

Re: Installing Bitdefender on (2018) Mac mini from Armor App

Hello fadtmd, 

 

May you send me a private message with your email address and router serial number again.


Thanks,

Christian 

Message 7 of 7
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