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Forum Discussion
Is Armor activated or not?
Armor.netgear.com website shows I have a subscription. The IOS App shows the tile for Armor as expired, clicking it takes me to a screen to renew my subscription, clicking to renew takes me to the A...
I have the exact same issue (on latest router firmware and latest android app). When I go deep to the Netgear Armor page (black background), it shows that I have 323 days left on my subscription.
Obviously - I paid to renew.
Except that something went wrong during the renewal in the router and in the app, as there the Armor still shows respectively there as Not Activated and as Expired...
It's only when I click renew in the app (which is stupid as I already renewed) that I am prompted for a licence (which of course I already used) but then I am sent to the Armor Page and where everything is fine...
What must I do to fix this? I contacted bitdefender who told me I ha to contact netgear (which I did)...
2 months later, 5 reminders later, there's nothing on my ticket.
No answer, no reply, no action. Just personal frustration over what seems like a good product.
If support can / wants to look at it, I can give them my info. In the meantime, I feel ripped-off.
I have also done a check... Since Armor is "considered active" in the black armor page, I decide to try to download a test malware file. Of course, for that I had to disable bitdefender and its associated url defender in my browser. I could then download the sample EICAR test file.
This shows that if the router states the armor is not activated, then it's not working to protect those device on your network that do not have antivirus (think your tv, your game console, cameras, etc).
This also shows that the "trial activation" and "renewal" features of both the ORBI APP (and the lack of management features in THE ROUTER) are an issue. As soon as both don't sync properly, and if you have used up a licence, then you are effectively in trouble.
Customer support can't handle this well, as the licences are not issued by them but via B2B2C from Bitdefender. You being a C (a customer) can't really get support from B (netgear) while the other Business (Bitdefender) asks you to work with them.
Senior Management at Netgear, in the product dev, should look into it.
Factory setting resets the trial, but if you are passed trial, then the APP blocs you at that stage. The app cannot find a renewed account for some reason. There's therefore an automation issue where the licence exists but isn't found. Pasting it in the app (for those who didn't try a factory reset) does not work (says license already used).
Hi Einrich - Thank you for your post. I have responded to your message requesting for more information.
~Christian- I have same issue. Please advise how I can get help?
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