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Forum Discussion
Is Armor activated or not?
Armor.netgear.com website shows I have a subscription. The IOS App shows the tile for Armor as expired, clicking it takes me to a screen to renew my subscription, clicking to renew takes me to the A...
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I just purchased the armor subscription And I am experiencing the very same issue. I tried going to the consumer help site suggested here but I can’t find a phone number nor can I find any information on how to fix this.
I contacted the number for Bitdefender on their website, they resolved the issue very quickly.
Thanks I'll give that a try..
I work in the Tech support/customer service industry and this type of scenario is a bit ridiculous. By now their should be specific steps to resolve it listed somewhere publicly for paying customers or at the very least general steps customers were expected to follow to resolve it.
. You mentioned that you called them and they had it resolved quickly, what was done to resolve it?
Hi,
I did put a call into Bitdefender, the customer support team member was not able to fix the issue or identify the root cause so he opened up a case and forwarded it to their Tech Support team. While waiting for Tech support, I was able to resolve the issue on my own. I ended up doing a factory reset on the router and re-enabled/activated Armor security. App now shows it's Activated.
- Hi All,
Rebooting the router fixed the issue on my end. Hope it works for you.
TheFloridian