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NETGEAR Armor Frequently Asked Questions

Armor Tablet.jpgWith cyber threats becoming more and more prevalent, it’s important to know that there are options to help keep you, your family, and your data safe. NETGEAR Armor is designed to help keep you safe online from threats such as ransomware, malware, botnets, and more. Here, we’ve compiled the top Frequently Asked Questions about NETGEAR Armor. This post may include regular updates, so feel free to subscribe to this thread.

 

What is NETGEAR Armor?

NETGEAR Armor™ protects your connected home from Internet threats. Multi-layer cyber security is built into the WiFi router to protect all devices on the home network. Includes Bitdefender® Total Security to provide complete anti-virus, data theft, and anti-malware protection for all Windows, macOS, Android and iOS devices for an unlimited number of family devices.

 

How many devices does NETGEAR Armor cover under the trial period and the yearly subscription?

The trial period and the yearly NETGEAR Armor subscription protects an unlimited number of family devices. In addition to personal devices, all smart home devices, such as your smart thermostat, security cameras, smart lighting are covered.

 

What is Bitdefender Total Security?

Bitdefender Total Security is software on your router that works against all internet threats – from viruses, worms and Trojans, to ransomware, zero-day exploits, and spyware to keep your data and privacy safe. Bitdefender Total Security is included with your NETGEAR Armor subscription and can be installed on all your devices (Windows, macOS, Android and iOS). With NETGEAR Armor, you can then remotely locate, lock, and even with a device in case of theft.

 

Which NETGEAR products currently support Armor?

At this time, NETGEAR Armor is supported on the following products:

Orbi Mesh WiFi System - RBK50, RBK50V (Orbi Voice), RBK53S

Nighthawk Router - R7000P, R6900P

 

Click here for learn more about NETGEAR Armor

 

What are some questions that you have about NETGEAR Armor? Let us know in the comments below!

Message 1 of 19
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Initiate

Re: NETGEAR Armor Frequently Asked Questions

I've already paid for a BitDefender subscription. Will I get a credit for the time not used?

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 2 of 19
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Re: NETGEAR Armor Frequently Asked Questions

How do you turn it OFF and disable it?

Message 3 of 19
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NETGEAR Moderator

Re: NETGEAR Armor Frequently Asked Questions

Hi @pedrseymour, thank you for your inquiry. The NETGEAR Armor is separate subscription from your other Bitdefender products. You may also check with Bitdefender support linked below for your additional subscription queries. 

 

https://www.bitdefender.com/consumer/support/

 

Dexter

Message 4 of 19
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NETGEAR Moderator

Re: NETGEAR Armor Frequently Asked Questions

Hi @SimonBelgium, you can use the Nighthawk/Orbi app (whichever supports your device) then go to Settings > Security > Toggle if Off.

 

Dexter

Message 5 of 19
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Guide

Re: NETGEAR Armor Frequently Asked Questions

This trial seemed like a great idea, but only with the added value of relatively unlimited Bitdefender subscriptions. After activating a trial last week and following the instructions to download and install Bitdefender on 5 of my Android and Windows devices, Bitdefender now reports that only my router security trial is still active, and that my other trials have expired, in some cases after only hours. To say I'm thus far unimpressed would be an understatement. Other than to direct me to Bitdefender support, any suggestions to resolve this issue? Thanks.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 6 of 19
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Guide

Re: NETGEAR Armor Frequently Asked Questions

Word of warning for Mac users. I recieved a notification to upgrade my firmware on my Orbi router.  After i updated  it, I activated the Netgear Armor trial on my Orbi router and installed Bitdefender on my Mac.  After that I wasn't able to print to my Canon printer.  I called support and I was told that I need to disable both Armor and Bitdefender.  Once I did, I was able to print.  The support agent told me that this was the initial release, and I needed to keep it disabled until they fixed it (really!). He said the software thought the printer software was a virus and was blocking it, buit there was no way to create an exception for my printer (it was already listed in "My Devices" and assigned to "household")

 

Funny thing, after disabling everything and printing. It enabled everything again, and I was still able to print.  What a waste of time. 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 7 of 19
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Luminary

Re: NETGEAR Armor Frequently Asked Questions

Netgear Armor as a standalone app on the router works fine for me. I removed Bitdefender Total Security from both Win10 PCs and Macs; and have it running on one iPod Touch in order to have continued access to email leaks.

 

In my experience, AV software is useless on a Mac, except perhaps for ClamXav.

 

But I tried BD Total Security on my Mac any way, just to see how it would perform; and the outcome was not satsifactory at all. Although I had no issues with the network printer, the App Store suddently became inaccessible for both purchases and updates; and iMessages became unstable. Removing BD Total Security from the Mac brought everything back to normal.

 

In light of your experience and mine, I think that we can all agree with the tech support person you dealt with: YES, Netgear Armor is indeed a work-in-progress, and we are the guinea pigs.

 

 

 

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 8 of 19
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Guide

Re: NETGEAR Armor Frequently Asked Questions

Update: Since resetting BD and re-enabling Armor on the router, everything seems to be working okay now. I haven’t run into any more issues. Not sure if there was an update that fixed it, or it’s just buggy, but so far so good.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 9 of 19
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Luminary

Re: NETGEAR Armor Frequently Asked Questions

Hey, way to go @ScottBLA !

 

I will still give it a rest for now and wait a bit longer before I activate BD Total Security on Mac and Win10s computers. But I'm glad everything is working out at your end.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 10 of 19
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Luminary

Re: NETGEAR Armor Frequently Asked Questions

While having Armor running on my Orbi sounds like a good idea, I have absolutely NO interest in BitDefender on my computers (or other devices).  

 

My question is: Is Armor available as a stand-alone product (at a stand-alone price, not part of a bundle with an AV company)?

Message 11 of 19
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Luminary

Re: NETGEAR Armor Frequently Asked Questions

Hi @Stev3D . This is an older post, so perhaps you already found your answer elsewhere. As far as I know, there is only one price which is inclusive of Bitdefender Total Security. But as I pointed out in an earlier post, Armor can be used as a standalone application on the router only, which will protect all your computers and other devices WHILE CONNECTED TO YOUR NETWORK. 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 12 of 19
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Luminary

Re: NETGEAR Armor Frequently Asked Questions

Thank you for the clarification.

Message 13 of 19
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Initiate

Re: NETGEAR Armor Frequently Asked Questions

I have the Nighthawk R7000  AC1900. I purchased the Armor coverage at the end of the trial period, however, on the app, and if I login from my laptop, it shows "Expired". I have not found anywhere to put in an activation code. Both modes (app or laptop) simply take me to the sight that says "Thank you for purchasing Netgear Armor!" and then offers me an opportunity to purchase it again.

Any wisdom is welcome. I appreciate it. Thanks.

riodwardlx

Model: R7000|AC1900 Smart WIFI Router
Message 14 of 19
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NETGEAR Moderator

Re: NETGEAR Armor Frequently Asked Questions

Hello riodwardlx, 

 

May you send me a private message with your email address and serial number and confirm if you purchase your Armor subscription using the app or web portal. 


Thanks,

Christian 

Message 15 of 19
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Aspirant

Re: NETGEAR Armor Frequently Asked Questions

I have the same issue.  Paid for the Armor subscription, got the email and it works online, but when you go to the router with the ORBI interface, it says expired and continues to take me to buy it again.

Message 16 of 19
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NETGEAR Moderator

Re: NETGEAR Armor Frequently Asked Questions

Hi CAR1954, 

 

May you let us know how you purchased the Armor subscription (ex. Orbi app, website, etc.)?

 

Christian 

Message 17 of 19
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Re: NETGEAR Armor Frequently Asked Questions

To bad it dosent work on Rbk850.
Message 18 of 19
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Aspirant

Re: NETGEAR Armor Frequently Asked Questions

There is no such toggle in my app, or on my Orbi admin page.

 

please help me disable this theftware!!,

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 19 of 19