NETGEAR Armor activating problem.

DexterJB 

Thanks for spending your time with Bitdefender's forum asking for assistance.  I did receive an email from them 2 days ago apologizing for taking so long to get back with me and saw your log with them.  By then I had figured out my own solution to get security installed on the netgear product, so their message back to me was simply stating that they saw my trial period was activated and wanted to know if I still had any issues.  Please see my response on this forum as to my solution to what appears to me to have been Netgear problem.

Hi, I am not able to activate the Armor in my Netgear R7000P. Below is the error Message i am getting. Could you please help here?

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I purchased a renewed Netgear Armor subscription through the Nighthawk app (iPhone 7).  The purchase went fine.  But the renewal failed to activate.  All I get on the Nighthawk app on the "A - Security" pane is "Expired - Off."   When I click on this pane, it just takes me right back to Bitdefender's website to purchase the renewal, all over again, as if I'd never purchased it.

No matter how I approach this, the app takes me to Bitdefender's site to purchase again, and again, and again.  I don't see any way to even deactivate/activate Netgear Armor.  I've rebooted the router (via app), not pinhole.   I've not deleted and re-installed the app.  I'm afraid of loosing all of my device settings/names.  I have a lot of them.

If someone has cracked this nut, please let me know.  I've also raised this with Bitdefender support.  The took some detailed info and said someone would get back to me.  That's it.