Orbi WiFi 7 RBE973

Re: NETGEAR Armor not activating after automatic renewal


NETGEAR Armor not activating after automatic renewal

I have an XR1000 router that I bought about a year ago.  I purchased Netgear armor for it shortly after buying the router and set it up for auto renewal.  Just last week I got a notification email and receipt showing that it had been renewed.  But when I go into the app it shows that armor is NOT active.  If I hit the security button, it only shows that I can activate a trial.  Not sure what is going on.  I did have to do a factory reset a few month back, maybe that had something to do with it?  Thanks.


I use Apple

App version is

Firmware version is V1.

Model XR1000

Message 1 of 3
NetDuma Partner

Re: NETGEAR Armor not activating after automatic renewal

Hey, Armor is a feature of NETGEAR's and not something we're deeply familiar with as members of the Netduma team, but we'll see if we can help!


Could you perhaps try logging out/completely closing the NETGEAR Nighthawk app, then try logging back in again and see if it's updated with the renewed information?

Message 2 of 3

Re: NETGEAR Armor not activating after automatic renewal






My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700

Message 3 of 3
Discussion stats
  • 2 replies
  • 0 kudos
  • 3 in conversation

Orbi WiFi 7