NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NETGEAR Armor not activating after automatic renewal
I have an XR1000 router that I bought about a year ago. I purchased Netgear armor for it shortly after buying the router and set it up for auto renewal. Just last week I got a notification email and receipt showing that it had been renewed. But when I go into the app it shows that armor is NOT active. If I hit the security button, it only shows that I can activate a trial. Not sure what is going on. I did have to do a factory reset a few month back, maybe that had something to do with it? Thanks.
I use Apple
App version is 2.19.1.6
Firmware version is V1.0.0.6.4
Model XR1000
2 Replies
Hey, Armor is a feature of NETGEAR's and not something we're deeply familiar with as members of the Netduma team, but we'll see if we can help!
Could you perhaps try logging out/completely closing the NETGEAR Nighthawk app, then try logging back in again and see if it's updated with the renewed information?
