I recently purchased a 3-unit RBR 750 wifi 6 mesh router from Costco and my first impression of the system was great. But…
I have a home office where I have (or more accurately, had) 4 ethernet networked printers; several workgroup laser printers and a multifunction unit which is not wired on the Cat7 but is wifi.
I just got around to trying to print and discovered that with Armor active on my Ethernet network, I can't print to any of my printers.
One of my printers is a recent HP workgroup printer that supports AirPrint. While I don't print much from a tablet or phone, this functionality also disappeared.
After a day of reinstalling software on my computer and troubleshooting there, I was finally able to trace the issue to the ORBI. Switching OFF "Enable NETGEAR Armor" solves the issue, and I can print on the network.
Oh. one other thing. I have a computer that is about 11 years old that I was able to connect to the wired network and print to all of the printers just fine. Had Armor prevented that computer from printing on the network, too, it might have been faster to troubleshoot. It's not like my regular computer is really new, though, It's late 2017. Is there a way to control specific settings of Armor in such a way that it doesn't break ethernet connected printers? I can see a list of vulnabilities addressed in the app,but it isn't of any use in this case, nothing about it shows up, it just breaks the print queue.
In any event, so much for my free trial of Armor. Perhaps it is something that Netgear can address in a future update. Hopefully this helps someone else.
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
Thanks, I don't really need anything from support since I have already troubleshooted and solved the issue by tuyrning off Armor. But hopefully the info witll help someone else.
