Orbi WiFi 7 RBE973
Reply

Re: NO PLACE to edit / update Credit Card details for Armor Subscription

sgreensides1
Aspirant

NO PLACE to edit / update Credit Card details for Armor Subscription

Old Credit card has passed its expiry date and tried to add new as {ONLY OPTION], but keep getting invalid card details.

All I need to do is edit the older existing one, BUT no facility for this.

 

Please, Please update the website for this long standing problem and let me know when I can pay for this years Armor subscription 

 

Many thanks in Advance

Steve

Message 1 of 5
FURRYe38
Guru

Re: NO PLACE to edit / update Credit Card details for Armor Subscription

Message 2 of 5
sgreensides1
Aspirant

Re: NO PLACE to edit / update Credit Card details for Armor Subscription

Clicking on the link takes me to a page of links

Clicking on the most appropriate one gives "Access Denied"

 

So still no further forward

Why is it so difficult to pay NetGear?

Steve

Message 3 of 5
sgreensides1
Aspirant

Re: NO PLACE to edit / update Credit Card details for Armor Subscription

Gave it a rest and rebooted - just in case it is me

and

now I get

"Authentication Failed." when trying to access the webpage.

 

At least it is a different response, but why can we not edit the existing card in place.

Why are we denied this easier routine.

Why when we enter our new card details; it is thrown out as "Incorrect Details" - presumably because the 16 digit number is the same, but the rest is different.

 

Tried everything

Steve

 

Message 4 of 5
Topology
Virtuoso

Re: NO PLACE to edit / update Credit Card details for Armor Subscription

@sgreensides1, one option for renewing a NETGEAR Armor subscription without updating a saved credit card is to purchase an activation code online through “armor.netgear.com” by selecting the displayed "Renew" button on the webpage.  In the purchase process, you can enter the details for your preferred credit card.

 

The activation code is delivered through email, and may be entered on the same website to add 365 days to your existing Armor subscription.  In my experience, the subscription expiration date displayed on the NETGEAR Nighthawk app (iOS) is quickly updated following online entry of the activation code.

Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 1017 views
  • 1 kudo
  • 3 in conversation
Announcements

Orbi 770 Series