Netgear Armor Activation

[KevinLuong]

I did a factory reset on my RBK852 system - I have a current Netgear Armor subscription attached to my account but it is not being recognised by the router after setting up.

When I click on the panel in the orbi app the only option is to activate a trial - if I click that, I get a message saying "Failed to subscribe".

I can't find an option anywhere else to activate - has anyone else had this issue?

[plemans]

You'd need to contact support. 

[Blanca_O]

Hi KevinLuong,

Are you still experiencing this?
If so, please send me a private message with your name, email address and device serial number.

Regards,
Blanca
Community Team