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firefox111's avatar
firefox111
Apprentice
Dec 18, 2019

Netgear Armor Expired - How do I remove it from my Nighthawk X-6?

X6 R8000 Firmware version: V1.0.4.46_10.1.63   I need to remove the Netgear Armor from my X6 because it seems like with it being enabled, even though the free trial has expired, I am not able to re...
firefox111's avatar
firefox111
Apprentice
Dec 18, 2019

That should be "netgear armor" not "under armor".  Sorry.

 

Also, I use the Nighthawk app on my iPhone and tried to disable Armor from there.  When I go to Setting->Security, it opens store.bitdefender.com and forces me to purchase the Armor!  I don't want to renew the expired trial of Armor or even purchase Armor.  I just want to get rid of the Armor (expired) from my X6.

 

Thank you.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 18, 2019

    Hi firefox111, welcome to the community! The Armor feature will be disabled if the status is expired. Are you looking to remotely manage your router via the Nighthawk app? If yes, please try toggling the Remote Management feature off then on and check if the issue will persist.

     

    Dexter

    • firefox111's avatar
      firefox111
      Apprentice
      Dec 19, 2019

      No!  I usually use my Computer to manage my router (I have two, one in each house).  I don't like managing on a small screen!  I can no longer https://myrouterdomain.com:8443.

       

      I just want to manage it from the convenience of a PC at my desk.  The Remote Management option box has a checkmark and it is grayed out that I cannot alter it.  Plus the url displayed is what I use on my remote PC's browser - AND it does NOT work!

       

      But the remote management from a mobile app works - what is the protocol used by the mobile app???

       

      If I remove my router from the mobile app, does it free up its ownership on the remote management of my router thus enabling me to remotely manage it from a PC?

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 19, 2019

      Hi firefox111, remote management via the web browser and the app are somewhat different/separate from each other. To confirm, the R8000 is configured to be in router mode and not on AP mode, correct?

       

      Dexter

      • firefox111's avatar
        firefox111
        Apprentice
        Dec 19, 2019

        My R8000 is configured as a router.  As mentioned, I prefer to manage my routers from a desktop or a laptop Windows PC.

         

        Thanks.