This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Is Netgear experiencing issues with Armor ATM? None of our devices (dozens of them, of all flavors… iPhones, Google Chromecast w/ Google TV, etc etc etc etc) can play YouTube videos. You can load YouTube, all the videos will load, but can’t play any videos. Just a buffering circle shows. Exact same is occurring with Paramount+. Can load the app, see the UI and videos, but videos won’t play. When you attempt to, the video times out and a message is shown.
If we turn off WiFi and use cellular data on our iPads/iPhones/etc, all is fine. Switching out our router… an RAX120 (with Armor activated) with another router… such as an R9000… all is fine.
Please no responses like what firmware I’m on, have I tried resetting the router, etc. I’m a software development and network architect, as well as, a beta tester of hundreds of network devices.
This is a question for others that use Armor, etc and if they are experiencing the same issues as us.
No responses that Netgear doesn’t monitor this forum, etc.
I figured it out! Using Cloudflare’s 1.1.1.1/1.0.0.1 DNS servers in Internet Setup were causing all my problems. I switched to the option of using my Internet provider’s.
I don’t know why using 1.1.1.1/1.0.0.1 was causing problems in the Orbi and RAX120 setups. The R9000 setup wasn’t using 1.1.1.1/1.0.0.1, but it wasn’t configured to use Netgear Armor functionality, have the service activated, and maybe not even have the functionality as an option in the first place… can’t remember. Both setups use Sparklight Internet via a DOCSIS 3.1 modem… and Sparklight has 3.1 configured on their end.
Update: Just had another customer run into this issue… using an Orbi, Armor, and 1.1.1.1/1.0.0.1. That makes three.
Is it Sparklight? Is it 1.1.1.1? Is it Armor? Don’t know, but not using 1.1.1.1 fixes the issue.
The same exact issue is occurring for an Orbi setup I deployed for a customer. I’m not sure if it’s Armor that’s the culprit, but the customer does have Armor activated.
This may be a known issue. I just noticed at the top of this forum a message about an outage. Clicking the link shows an Orbi outage/performance degradation…
I figured it out! Using Cloudflare’s 1.1.1.1/1.0.0.1 DNS servers in Internet Setup were causing all my problems. I switched to the option of using my Internet provider’s.
I don’t know why using 1.1.1.1/1.0.0.1 was causing problems in the Orbi and RAX120 setups. The R9000 setup wasn’t using 1.1.1.1/1.0.0.1, but it wasn’t configured to use Netgear Armor functionality, have the service activated, and maybe not even have the functionality as an option in the first place… can’t remember. Both setups use Sparklight Internet via a DOCSIS 3.1 modem… and Sparklight has 3.1 configured on their end.
Update: Just had another customer run into this issue… using an Orbi, Armor, and 1.1.1.1/1.0.0.1. That makes three.
Is it Sparklight? Is it 1.1.1.1? Is it Armor? Don’t know, but not using 1.1.1.1 fixes the issue.
@kc6108 , FYI: I have used the Cloudflare “1.1.1.1 for Families” DNS resolver (both IPv4 and IPv6) with NETGEAR Armor on a RAXE500 for several months, and have observed no problems.
I switched back to using 1.1.1.1/1.0.0.1 today versus using my Internet provider’s DNS servers. Youtube and streaming services are working properly again just as they had for years prior to my first post. I’m not sure if it was a glitch with Cloudflare, Sparklight, or Netgear… but it’s fixed now.
Update: I switched back on an RAX120 and an Orbi to complete success.
