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Forum Discussion
Zen404
May 04, 2019Tutor
Netgear Armor - Scam?
I’m beginning to assume Netgear Armor is a scam altogether. I can see no history of any scans/activity in the Orbi app. When I check for any potential threats “defended”, it lists none. If you check...
Zen404
May 04, 2019Tutor
It’s a mixed environment including PC’s, game consoles, IoT devices, etc. None of the devices show any threats detected, but more importantly no device including the router shows any scans having been completed.
The charge showed up as AVANGATE.com.
To your post below, while I understand your sentiment, a scam is a scam. Whether it’s done through malicious motives or improper handling is irrelevant. If I’m charged for a product that’s not doing as advertised while simultaneously being told that I need to “escalate” my issue when I ask to cancel (per the process outlined in the product FAQ), that feels like a scam to me. I do hope you end up being right though. Either way I’ll post whatever the ultimate resolution is here.
The charge showed up as AVANGATE.com.
To your post below, while I understand your sentiment, a scam is a scam. Whether it’s done through malicious motives or improper handling is irrelevant. If I’m charged for a product that’s not doing as advertised while simultaneously being told that I need to “escalate” my issue when I ask to cancel (per the process outlined in the product FAQ), that feels like a scam to me. I do hope you end up being right though. Either way I’ll post whatever the ultimate resolution is here.
Orbi-Roc
May 06, 2019Luminary
Hi Zen404 . One more point. I disagree with your comment to the effect that "... a scam is a scam. Whether it’s done through malicious motives or improper handling is irrelevant."
By definition, a scam is a fraudulent business scheme, like a forgery or a swindle. So while I wholeheartedly agree with you that your experience so far with this product is deplorable, there is no scam here but rather bad roll-out of Armor.