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Re: Netgear Armor Subscription

jmhga44
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Netgear Armor Subscription

I purchased a renewal for NetGear Armor on 05/31/2022 that was for a year. I recently looked at the Nighthawk app on my phone and it says my Armor subscription was expired, which makes no sense and shouldn't be happening. Anyone have any ideas on who to contact about this problem?

Message 1 of 6

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plemans
Guru

Re: Netgear Armor Subscription

You do need to contact netgear on it. 

 

https://www.netgear.com/support/product/netgear-armor.aspx

 

Occasionally its faster to go through bitdefender. 

https://www.bitdefender.com/consumer/support/get-help-netgear/

 

Current setup: CM2000-> RBE973S-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/100mbps upload from Xfinity
We’re members of the public helping out on our own time.

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Message 2 of 6

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plemans
Guru

Re: Netgear Armor Subscription

You do need to contact netgear on it. 

 

https://www.netgear.com/support/product/netgear-armor.aspx

 

Occasionally its faster to go through bitdefender. 

https://www.bitdefender.com/consumer/support/get-help-netgear/

 

Current setup: CM2000-> RBE973S-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/100mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 6
jmhga44
Star

Re: Netgear Armor Subscription

Plemans..

 

I tried the first link you provided https://www.netgear.com/support/product/netgear-armor.aspx and I didn't find any info that might tell me the Armor subscription info. I was able to see the Armor subscription info from the Nighthawk app on my phone and verified that my subscription is valid until 05/31/2023. Any clues on how I can reach someone that could fix my subscription?

 

Thanks again for your help.

Message 3 of 6
jmhga44
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Re: Netgear Armor Subscription

Plemans ...Just found a phone number that I'm trying..didn't scroll far enough down on the page....  

Message 4 of 6
Piggington
Tutor

Re: Netgear Armor Subscription

The NETGEAR ARMOR tech support is completely useless. I have since January 13th tried to transfer my ARMOR subscription from broken device to new device. The ticket is in the system, but they are just sitting on it. 

 

Today I called the tech support in Philippines and the tech told that my case was escalated to "product support team" in February 27th. Well, after two weeks, it has not done much good. 

 

 

Message 5 of 6
jmhga44
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Re: Netgear Armor Subscription

Pigginton..I'm beginning to feel the same way you do. I got a call from Armor tech support earlier today and I was on the phone. They didn't leave a message and the caller ID didn't show as Netgear. I tried calling back and got disconnected after I had given the rep my case number. The same thing happened again when I called a 2nd time. I don't think I'll be renewing the Armor subscription when it expires in May 2023.

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