Discussion stats
  • 16 replies
  • 1335 views
  • 1 kudo
  • 9 in conversation
Announcements

Top Contributors
Reply
Highlighted
Follower

Netgear Armor failed to subscribe

Netgear armor failed to subscribe
I have been trying to activate the Netgear armor trial on my Orbi but keep getting the error failed to subscribe. I can’t seem to find who to contact on this. It is a used router that I factory reset so not sure if that has something to do with it. Any ideas?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 17
Highlighted
NETGEAR Moderator

Re: Netgear Armor failed to subscribe

Hi @Hutch33211, welcome to the community! I have sent you a message. Please check your inbox.

 

Dexter

Message 2 of 17
Highlighted
Aspirant

Re: Netgear Armor failed to subscribe

rbr40 is the router, but don' t see that as an option. The trial period ended and I want to purchase and install the Netgear Armor immediately. I don't know how to get past the error.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 3 of 17
Highlighted
NETGEAR Moderator

Re: Netgear Armor failed to subscribe

Hi dsandles0204, 

 

Happy to hear that you'd like to subscribe! I'd like to help ensure you're subscription is up and running. May you tell me if you're trying to subscribe via Orbi app or web? 

 

Thanks,

Christian 

Message 4 of 17
Highlighted
Aspirant

Re: Netgear Armor failed to subscribe

I am trying to do this via the Orbi app.
Message 5 of 17
Highlighted
NETGEAR Moderator

Re: Netgear Armor failed to subscribe

Hi dsandles0204, 

 

Thanks for confirming. I've sent you a message. 

 

Christian 

Message 6 of 17
Highlighted
Aspirant

Re: Netgear Armor failed to subscribe

i thought the idea of a forum was to share the info??

 

i and many others have same issues... why the private messages?   why not post the solution

Message 7 of 17
Highlighted
Aspirant

Re: Netgear Armor failed to subscribe

I haven't received a solution. I believe they should post a solution, but there are a few questions which are private (account information) that they ask upfront. But I see your point though that this shouldn't be so difficult. I'd even suggest they should just provide the protection at a reduced cost for all of the issues after the trial period expired.

Message 8 of 17
Highlighted
Initiate

Re: Netgear Armor failed to subscribe

I also receive a "Failed to Subscribe" message when attempting to start my 7 day trial.  Help!

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 9 of 17
Highlighted
NETGEAR Moderator

Re: Netgear Armor failed to subscribe

Hi uksniggity, 

 

May you try enabling/disabling remote management through the app. I've included a KB article on how to. Please let me know the outcome. 

 

https://kb.netgear.com/000061809/I-get-an-error-when-I-try-to-activate-NETGEAR-Armor-what-do-I-do

 

Christian 

Message 10 of 17
Highlighted
Initiate

Re: Netgear Armor failed to subscribe

Hello,

 

I tried switching remote management on and off and am still getting the same error message, "Failed to Subscribe".  It appears the fix described in the support article you referenced was for a different error message, "Device Offline" which is not the message I am receiving.

 

Scott

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 11 of 17
Highlighted
NETGEAR Moderator

Re: Netgear Armor failed to subscribe

Hi Scott, 

 

Thanks for getting back. I'd like for our support team to reach out to you for further assistance. If you wish to be contacted, please send me a private message with your contact info and serial number. 

 

Thanks,

Christian 

Message 12 of 17
Highlighted
Aspirant

Re: Netgear Armor failed to subscribe

I purchased my router second-hand and I'm having trouble activating Armor as well. I would also like to register my product, but as I understand, unregistering is no longer available under My Products. The previous owner has agreed to deavtivate from his account. 

 

Could a moderator please point me in the right direction with these issues? Thanks in advance!

Model: R7000|AC1900 Smart WIFI Router
Message 13 of 17
Highlighted
NETGEAR Moderator

Re: Netgear Armor failed to subscribe

@scoggnito - You will need to contact our Customer Care at customer.service@netgear.com regarding product registration inquiries. 

 

Christian 

Message 14 of 17
Highlighted
Aspirant

Re: Netgear Armor failed to subscribe

  1. Launch a web browser from a computer or mobile device connected to the Internet.
  2. Visit armor.netgear.com.
  3. If prompted, enter your NETGEAR account credentials and click Sign in.
  4. Click Allow.

Note: By clicking Allow, you are allowing Bitdefender to collect your profile information and email address.

The NETGEAR Armor portal displays.

  1. Click the menu icon.
  2. Select My Subscriptions.
  3. Click Activation Code.
  4. Enter your activation code.
  5. Click ACTIVATION CODE.

 

Message 15 of 17
Highlighted
Aspirant

Re: Netgear Armor failed to subscribe

I purchased RBR750 from Costco. I keep getting Failed to Subscribe message. FW is 3.2.15.25

 

Please help! 

Message 16 of 17
Highlighted
NETGEAR Moderator

Re: Netgear Armor failed to subscribe

Hello Royinla14, 

 

Are you attempting to activate Armor using the Nighthawk app? 

 

https://kb.netgear.com/000059442/How-do-I-activate-NETGEAR-Armor-using-the-Nighthawk-app

 

Christian 

Message 17 of 17